CallTower Microsoft Lync with Voice and Office 365 Enterprise 4 - CallTower - ContactCenterWorld.com Blog
CallTower a leading provider of cloud-based enterprise-class unified communications solutions recently announced the availability of Lync with Voice and Office 365 Enterprise 4, a solution based on a wide range of applications that businesses require, such as: Exchange, Word, Excel, Access, Outlook, SharePoint, PowerPoint and Lync Enterprise voice.
Businesses can have these applications available on their own computers with web-enabled tools that are easy to learn and use. Office 365 Enterprise 4 features include Office on Demand services with on-line access from any computer that has Internet access. These services enable users to work from virtually anywhere and on nearly any device to fit any organization’s needs. Office 365 Enterprise 4 features email, web conferencing, presence, instance messaging and Lync with Enterprise Voice, a stand-alone Voice over Internet Protocol (VoIP) offering to enhance or replace traditional private branch exchange (PBX) systems. However, in order to activate the VoIP features, businesses are required to also deploy Lync Server in a hosted data-center. Enterprise Voice users can call colleagues on your organization’s VoIP network or PBX, and they can call traditional phone numbers outside your organization. The Enterprise Voice solution includes common calling features such as answer, forward, transfer, hold, divert, release and park, and Enhanced 9-1-1 (E9-1-1) calling (E9-1-1 is available only in the United States.) Enterprise Voice also supports a broad range of current and older IP and USB devices.
As enterprises are deploying Office Enterprise 4 Licensing from Microsoft, many are exploring the robust Lync capabilities as a possible replacement to their current premise based PBX solution. CallTower allows Office Enterprise 4 and deploy Lync Enterprise Voice in a hosted model to realize the full power of Lync as a PBX replacement in a fraction of the time and at considerable cost savings. CallTower Hosted Lync delivers high-value communication and collaboration services to businesses, saving them hard dollars on conferencing, travel, real estate and IT administration costs. CallTower Hosted Lync will also provide more flexibility to fit unique scenarios (e.g., remote offices, International and domestic divisions, contact center solutions, integration with Cisco, etc.).
According to a May 2014 report from MarketsandMarkets, the unified communications-as-a-service (UCaaS) market is forecast to grow from $13.10 billion in 2014 to $23.34 billion in 2019 — 12.2 percent compounded annually over the next five years with Office 365 and Lync 2013 leading this growth.
CallTower exists to connect people and organizations to each other and the people that are important to them and their businesses. CallTower is a leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We develop an innovative platform to deliver hosted best of breed communication solutions with industry leading support. We enhance our clients’ strategic and operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
Publish Date: October 14, 2014 5:00 AM
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