Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

CallTower Announces Microsoft Skype for Business - CallTower - ContactCenterWorld.com Blog

CallTower Announces Microsoft Skype for Business

Thank you for your business!  Whether you are a long-time CallTower customer, partner or recently exploring CallTower’s product offerings we hope you experience our core behaviors of passion, action and delighting our customers.  CallTower leads the market with hosted, best of breed communication solutions delivered by our proprietary operating platform.  We are pleased to announce with Microsoft, the new future of Microsoft UCaaS, Skype for Business, hosted by CallTower.

CallTower partnered with Microsoft on this product announcement and embraces the advancement of Lync into Skype for Business.  CallTower will continue to be the leader (as we have been with Lync) to deploy, host and support Skype for Business as a leading Unified Communication as a Service (UCaaS) solution for years to come. On behalf of the CallTower team, we wanted to make sure that you are aware of the announcement that Microsoft recently made about the upcoming version of Skype for Business scheduled to be release in the first half of 2015.

During the first half of 2015, Lync will become Skype for Business with a new client experience, new server release, updates to Office 365; all hosted by CallTower. Skype for Business will take advantage of the strengths of Skype and Lync, combining the experience you love with security you trust. 

Familiar and easy
Because you know Skype, using Skype for Business with your colleagues,partners and customers is effortless — requiring less training and support.

Anywhere, any device
Conversations travel seamlessly with you from the meeting room to any mobile device, including OS X, Windows and Android. 

Get even more out of Office
Turn an email into a meeting and escalate into a group call, thanks to improved integration with Office, Active Directory, Exchange and SharePoint.

Face-to-face conversations from anywhere
Video and voice calling are more natural than ever — like you’re in the same room. Skype for Business is designed to deliver a high-quality experience for every conversation.

Even more control at your fingertips
You can now confidently manage policies, grant feature rights and govern external communications, even from the cloud.

We are excited about the possibilities that Skype for Business will create for your organization. It is important for our partners to know that Microsoft is bringing together the best of Skype and Lync without losing any of the features, security and manageability that you care about. You will experience further adoption of UCaaS in your businesses and the cost and efficiency benefits that go along with that because of the familiar user experience that hundreds of millions of Skype users engage with every month. Furthermore, this change truly connects your business to the vast Skype network which includes many of your customers and partners.

On behalf of our entire team, we would like to reassure you that the features you care about and use the most in Lync are not going away. As one of the largest Microsoft Lync partners we are in very close connections with Microsoft and have positioned ourselves to continue to meet all of their development, deployment and service needs as this product evolves.

If you’re interested in more information, we would be happy to share more about the upcoming release, simply ping us at contactus@calltower.com or 866-586-5900

Source: http://www.calltower.com/blog/calltower-announces-microsoft-skype-for-business/

Publish Date: November 14, 2014 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



View more from CallTower

Recent Blog Posts:
Cloud Conventions Virtual ExpoFebruary 26, 2016 5:00 AM
CallTower Distinguished as a Top Conferencing Provider for Fourth Consecutive YearFebruary 18, 2016 5:00 AM
CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for BusinessJanuary 28, 2016 5:00 AM
Enterprise ConnectJanuary 19, 2016 5:00 AM
2016 Microsoft Worldwide Partner ConferenceJanuary 19, 2016 5:00 AM
Channel Partners Conference & ExpoJanuary 19, 2016 5:00 AM
VOIP Benefits: Why You Need Voice over Internet Protocol For Your BusinessJanuary 15, 2016 5:00 AM
SoundConnect and CallTower Join ForcesJanuary 14, 2016 5:00 AM
Insight Success’ Top 50 Most Valuable Tech CompaniesDecember 28, 2015 5:00 AM
CallTower Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer AwardDecember 17, 2015 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 11417 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =