CallTower:Connect: Our journey - CallTower - ContactCenterWorld.com Blog
Here at CallTower, we administer our services the same way as our customers. We don’t have a super-secret way of doing things. You might say we eat our own dogfood. Due to this fact, CallTower employees were the biggest cheerleaders behind the rewrite of our old CallTower Provisioning System (CPS).
After an 8 month Herculean effort, we released “CallTower:Connect” and “CallTower:Connect User Portal”. We appreciated everybody’s patience and understanding as we rolled out this brand new platform. We’ve received incredible feedback about CallTower:Connect, both positive and negative, and have been able to implement many of the features requested while also fixing many issues that were brought to our attention.
One of the most exciting things about CallTower:Connect is that the future is wide open. The ability to manage new features in an easy-to-use User Interface creates options untapped in CPS. Implementing new capabilities that were never an option with CPS makes our life fun and exciting. An example of this is the ability to fork an incoming call to an off-net device. (Coming to customers in Q1 of 2014)
One exciting new capability about to be released is the CallTower:Connect User Portal Phone App. Soon you will be able to forward your calls, change your password, and manage other settings right on your smartphone or tablet. Stay tuned for more information.
This is an exciting time to be a CallTower customer and employee. We hope you’ve been able to see the gigantic changes we have been making and we’re grateful to be working alongside you, making your job easier.
Publish Date: November 19, 2013 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
View more from CallTower
Recent Blog Posts:
|Cloud Conventions Virtual Expo||February 26, 2016 5:00 AM|
|CallTower Distinguished as a Top Conferencing Provider for Fourth Consecutive Year||February 18, 2016 5:00 AM|
|CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business||January 28, 2016 5:00 AM|
|Enterprise Connect||January 19, 2016 5:00 AM|
|2016 Microsoft Worldwide Partner Conference||January 19, 2016 5:00 AM|
|Channel Partners Conference & Expo||January 19, 2016 5:00 AM|
|VOIP Benefits: Why You Need Voice over Internet Protocol For Your Business||January 15, 2016 5:00 AM|
|SoundConnect and CallTower Join Forces||January 14, 2016 5:00 AM|
|Insight Success’ Top 50 Most Valuable Tech Companies||December 28, 2015 5:00 AM|
|CallTower Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award||December 17, 2015 5:00 AM|