Voice Circuit Evolution - CallTower - ContactCenterWorld.com Blog
For years, companies have been deploying dedicated point-to-point T1 circuits to transport hosted voice services. At the time, this was the most effective manner by which to maximize voice Quality of Service or QoS. While these circuits weren’t generally very costly, they weren’t able to be leveraged for anything else outside of voice and also did not have any inherent redundancy or fault tolerance. This forced companies to employ a number of circuits, one for primary voice, a carrier diverse circuit for voice redundancy, a circuit for internet (DIA), a circuit for WAN, etc., creating compounded expenses along with increased points of vendor management.
As technology and the delivery of technology continues to progress at an ever accelerating speed, the current types of circuits provide a great deal more flexibility and value than the PTP circuits of yesteryear. We are finding that many companies, particularly those with multiple sites, are moving to MPLS. Properly provisioned MPLS can provide maximum voice QoS, DIA, WAN and other data traffic. This is partly accomplished through the configuration of VRFs, or virtual pipes within the MPLS pipe. When data traffic spikes cause saturation within that VRF, it has no impact on the voice VRF whose bandwidth is protected by the size of VRF that was created for it. In this environment voice no longer relies simply on packet prioritization at the router level. Additionally, if a leg of an MPLS WAN experiences a fault or service outage other legs are able to continue carrying the load, providing high availability.
As MPLS has become a commoditized standard, it has become highly cost effective and well within reach for companies to take advantage of. With carrier-diverse MPLS companies can now have fully redundant high availability for not only voice traffic but also for DIA, WAN and other data, all within two cost-effective MPLS circuits at each site. The day of needing numerous circuits to meet business needs has come to an end.
Publish Date: November 26, 2013 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
View more from CallTower
Recent Blog Posts:
|Cloud Conventions Virtual Expo||February 26, 2016 5:00 AM|
|CallTower Distinguished as a Top Conferencing Provider for Fourth Consecutive Year||February 18, 2016 5:00 AM|
|CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business||January 28, 2016 5:00 AM|
|Enterprise Connect||January 19, 2016 5:00 AM|
|2016 Microsoft Worldwide Partner Conference||January 19, 2016 5:00 AM|
|Channel Partners Conference & Expo||January 19, 2016 5:00 AM|
|VOIP Benefits: Why You Need Voice over Internet Protocol For Your Business||January 15, 2016 5:00 AM|
|SoundConnect and CallTower Join Forces||January 14, 2016 5:00 AM|
|Insight Success’ Top 50 Most Valuable Tech Companies||December 28, 2015 5:00 AM|
|CallTower Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award||December 17, 2015 5:00 AM|