Integrating Microsoft Lync with Cisco Voice - CallTower - ContactCenterWorld.com Blog
CallTower, the leader in cloud-based enterprise-class unified communication solutions, has integrated its CallTower Complete for Lync product with its Cisco Voice offering. By combining Microsoft’s Lync 2013 platform with Cisco’s leading voice solution CallTower has unified the communications experience. This solution allows the Lync user to be notified through the desktop application when a call is made to the Cisco phone, display status as busy in the application while the Cisco phone is in use, and use the application to remote dial-out to the Cisco phone.
CallTower Complete for Lync Integrated with Cisco Voice offers users the flexibility to connect and communicate in real-time through a variety of options: voice calling, instant message, and conferencing. On the Lync side CallTower includes features like: desktop application, instant messaging, presence management, PC to PC calls, Outlook calendar and contact integration, mobile client, and conference organizer capabilities. In addition to the Lync features, users can also take advantage of the features of the Cisco Unified Communication solution including: Find-me-Follow-me, speech to text voicemail transcription, exportable call detail, and guaranteed quality of service with CallTower managed circuits.
CallTower offers two types of licenses, Standard and Enterprise for the CallTower Complete for Lync Integrated with Cisco Voice solution. These licenses are designed for customers utilizing the Cisco Unified Call Manager platform for voice services that desire the ability to have Lync features and functionality. Standard users can enjoy Call/Presence syncing and click-to-dial functionality for their Cisco desk phones using the Lync Unified Communications client. Enterprise users will have the same features as the standard license plus conferencing functionality.
Along with CallTower Complete for Lync integrated with Cisco Voice, CallTower offers fully featured desk phones, computer software phone replicas and integration with all cell phones. The result is a complete and flexible voice offering that easily scales and adapts to the changing needs of your organization.
CallTower exists to connect people and organizations to each other and the people that are important to them and their businesses. CallTower is a leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We develop an innovative platform to deliver hosted best of breed communication solutions with industry leading support. We enhance our clients’ strategic and operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
Publish Date: May 12, 2015 5:00 AM
|All Suppliers||Get Listed|
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
View more from CallTower
Recent Blog Posts:
|Cloud Conventions Virtual Expo||February 26, 2016 5:00 AM|
|CallTower Distinguished as a Top Conferencing Provider for Fourth Consecutive Year||February 18, 2016 5:00 AM|
|CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business||January 28, 2016 5:00 AM|
|Enterprise Connect||January 19, 2016 5:00 AM|
|2016 Microsoft Worldwide Partner Conference||January 19, 2016 5:00 AM|
|Channel Partners Conference & Expo||January 19, 2016 5:00 AM|
|VOIP Benefits: Why You Need Voice over Internet Protocol For Your Business||January 15, 2016 5:00 AM|
|SoundConnect and CallTower Join Forces||January 14, 2016 5:00 AM|
|Insight Success’ Top 50 Most Valuable Tech Companies||December 28, 2015 5:00 AM|
|CallTower Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award||December 17, 2015 5:00 AM|