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Skype for Business: A Universal Communication System - CallTower - ContactCenterWorld.com Blog

Skype for Business: A Universal Communication System

Businesses have to communicate to stay in business: whether customers, employees, shareholders or vendors, communicating the right information to the proper person at the best time is essential to running your business systems. With Microsoft integrating Lync with Skype for Businesses, your business has the ability to manage universal communication with constituents. Universal communication includes mobile integrations, conference capability, video conferencing and work collaboration.

Mobile Access

The basic part of a universal communication system is the ability to be picked up wherever you or your employees are. With Skype’s call-forwarding technology, you can use your business phone system from any other phone number and with cloud-based hosting, you can access your business’s communication from any computing device.

Conference Capability

Universal communication capabilities need to include the ability to conference call with multiple people, and Skype for Business gives your organization hosted conference calls with multiple people, live webcasts where individuals can engage you via the message board capabilities of Lync, and simultaneous integrated collaboration tools via Microsoft 365.

Video Conferencing

Skype was a pioneer in the video conferencing technology, and Microsoft has integrated the well-established video conferencing abilities of Skype with the more interactive communication tools in Lync and Microsoft Office. This new platform gives your teams the ability to collaborate face-to-face no matter where they are located.

Collaboration Tools

With full integration with Microsoft Office and Microsoft’s cloud based services, using Skype for Business for your universal communication needs will give you the ability to collaborate across geographic boundaries. This is essential for doing business well, and communicating to all your constituents.

The collaboration capability of using Skype as a universal business communication method is one of the great benefits of running a modern business. For more information on business processes and how to implement the Skype for Business system in your business, please contact us.

Source: http://www.calltower.com/blog/skype-for-business-a-universal-communication-system/

Publish Date: May 8, 2015 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 



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