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Microsoft Lync is Here to Stay - CallTower - ContactCenterWorld.com Blog

Microsoft Lync is Here to Stay

Microsoft Lync is a platform for unified communications, including online meetings, instant messaging, audio video calls, and sharing capabilities. Formerly Microsoft Office Communicator, Lync is an instant messaging client. It is enterprise software, yet unlike Windows Live Messenger (and later on Skype), it has a different feature set that is targeted toward corporate environments.

The Lync that most people see is similar to a desktop application that sits in the taskbar. It contains a list of contacts which you use to interact with different people in a variety of ways, and you can find other people just by typing in their name. You can also send messages using voice or video, send files, and even share your desktop. And the most recent version delivers support for 1080p HD resolution for video conferencing, so participants have a sharp, clear display.

Microsoft has even developed Lync Mobile apps for Windows Phone, iOS, and Android, so communications are available almost universally. In fact, it has been built with professional collaboration and communication in mind.

If you worry that maybe Lync is not up to par when it comes to supporting your organization, you don’t need to stress about it any longer. It is a fully supported Microsoft Office product which makes conferencing and communicating via voice and instant messaging effortless.

This enterprise software provides a platform for unified communication, as well as a new connected user experience enabling every communication to be more collaborative and accessible from anywhere. It can be used within a single organization, between multiple organizations, or by individuals.

Stay in touch anywhere with the help of Lync-Skype connectivity. Skype users will now be able to reach a broader network of colleagues, partners and customers who are using Lync, connecting them into organizations of all sizes.

Leave the hassles behind and streamline your communications systems today. Contact us at CallTower to learn how our hosted IP voice services leverage the world’s most trusted and capable VoIP technology.

Source: http://www.calltower.com/blog/microsoft-lync-is-here-to-stay/

Publish Date: August 27, 2014 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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