4 ways to foster teamwork - Ceridian - ContactCenterWorld.com Blog
If your staff isn’t operating as a team it may not be working to its full potential.
Bringing minds together to make progress and solve problems is almost always a good idea. Two heads are better than one, and if you can fit more into the equation, why not if it will help the company become more productive? In workforce management, ensuring that people are working together, or even spending time together just for fun, can be part of the job. This is because teamwork is beneficial in so many ways, such as a few that Inc. listed.
For example, when someone is working alone he or she isn’t likely to get as much feedback, which could have an adverse effect on the quality of the final product, document, deal or anything else they may be working on, the publication explained. Also, when people work together they are more accountable as individuals. If a mistake is made, there is a better chance someone will own up to it, which is an important quality in a hard-working person.
Teamwork also improves productivity and morale. “If you want teams to be productive, it’s all about building better relationships and developing trust. It’s important that leaders help coach employees to more effectively communicate and work together so the team can achieve positive outcomes,” said Ted Malley, Ceridian’s SVP of Customer Success.
A project low point can be much more demoralizing if an person is working alone. In addition, the slower progress that results from fewer people working on something can feel like a setback. Working as a team, meanwhile, speeds up projects in a way that can boost the moods of everyone involved. As you can see, there are advantages to working as a team. However, simply knowing that teamwork is good isn’t enough – you have to foster it.
Hire the right people
Teamwork is most productive when your people are the sort of people who work well in teams. This is why Entrepreneur suggested hiring the right people from the start. Look for job candidates who fit the open position perfectly, and are willing or even excited to work in a team with others. When they fit the open niche in the team like a glove, their transition will be smooth.
Build clear communication channels
Teamwork doesn’t work unless the individuals involved can communicate clearly. Make sure that everyone understands the project and the goals in place, and that emails and other communications are received by each person involved, Entrepreneur explained. This way, no one is left behind and everyone can contribute.
Make sure everyone on the team has met
When everyone on the team has met and had time to bond, the team is stronger as a whole, according to Entrepreneur. This will build mutual respect and ensure that each member of the team knows how their peers operate.
Set up goals from the get-go
Explaining the mission from the start ensures that no one misunderstands it down the road, Entrepreneur explained. It is also helpful to outline ground rules for a project, such as standardized processes for reporting progress. Anything you can do to make sure everyone is on the same page will help.
In recently looked at the Top 7 Do’s and Dont’s for Creating a Collaborative Team Culture, in our CeridianVoice newsletter. Check it out!
Publish Date: April 5, 2016 5:00 AM
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