
The implementation date for the GDPR is only a week away. If you have been following this series of weekly ‘Just One Thing This Week’ blogs then we hope you’re fairly well prepared - or at least know what you still need to work on.
Anyway, give yourself a minor diversion and read about my Cunning Plan…
I’ve been doing some sums.
The Office for National Statistics (www.ons.gov.uk) reckons there are c.47,000 UK enterprises that employ 50 or more people. Let’s use that as a very rough proxy for the number of UK firms engaging in some sort of formal marketing and customer management/experience activities.
The ICO tell us (www.ico.org.uk/media/about-the-ico/documents/2014518/annual_operations_report_201617__pecr_concerns.png) that in 2016/17 they imposed financial penalties totalling £1.9m on just 23 organisations for Privacy & Electronic Communications Regulations (PECR) infringements. The scope, volume and size of penalties imposed on errant businesses by the ICO are all likely to increase in the future (but don’t hold your breath for a 4% of global turnover fine). So, let’s imagine that next year the ICO’s fines total £5m.
In which case if each of those companies paid somebody – me, for instance – a £1000 “GDPR insurance premium” annually I could guarantee to pay any fines. And pocket c.£45m for my trouble. Wouldn’t that be a lot less hassle all-round for everybody?
The odds of the ICO coming knocking and going on to fine an organisation are infinitesimally small (Ok, less than 0.05% according to my crude calculations) so why don’t we all just insure against the risk?
Well, I suppose
In fact that last point may be the crucial flaw in my genius plan. Shame.
But if it would work, wouldn’t that be a great solution to the GDPR problem?
No, not really.
So, I won’t be a millionaire by 2019 and we all still have plenty to do
Source: https://channeldoctors.co.uk/2018/05/18/will-the-gdpr-make-me-a-millionaire/
Publish Date: May 18, 2018 |
8.) | PEC Telecom Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
9.) | Pointel Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more) |
April’s Regulation & Compliance Update from the DMA’s Contact Centre Council | April 17, 2019 |
March’s Regulation & Compliance Update from the DMA’s Contact Centre Council | March 20, 2019 |
What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres? | February 18, 2019 |
January’s Regulation Hub Update from the DMA’s Contact Centre Council | January 28, 2019 |
Could the 22% of CX Professional Leaders please stand up? | January 11, 2019 |
December’s Regulation Hub Update for the DMA’s Contact Centre Council | December 19, 2018 |
November’s Regulation Hub Update for the DMA’s Contact Centre Council | November 19, 2018 |
GDPR: So, nobody died, but… | May 25, 2018 |
Will the GDPR make me a millionaire? | May 18, 2018 |
GDPR week #22 - It’s for life, not just 25th May | May 11, 2018 |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall