Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
April’s headlines include:
Bounty fined £400k for pre-GDPR data protection abuses
Pensions firmed fined £40k despite getting advice from specialist consultants and lawyers
Funeral plan firm fined for calling TPS numbers
Data cleanse leaves TPS file numbers 4m down vs 2018
Download the Update here:
Publish Date: April 17, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
|April’s Regulation & Compliance Update from the DMA’s Contact Centre Council||April 17, 2019|
|March’s Regulation & Compliance Update from the DMA’s Contact Centre Council||March 20, 2019|
|What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?||February 18, 2019|
|January’s Regulation Hub Update from the DMA’s Contact Centre Council||January 28, 2019|
|Could the 22% of CX Professional Leaders please stand up?||January 11, 2019|
|December’s Regulation Hub Update for the DMA’s Contact Centre Council||December 19, 2018|
|November’s Regulation Hub Update for the DMA’s Contact Centre Council||November 19, 2018|
|GDPR: So, nobody died, but…||May 25, 2018|
|Will the GDPR make me a millionaire?||May 18, 2018|
|GDPR week #22 - It’s for life, not just 25th May||May 11, 2018|