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GDPR week #22 - It’s for life, not just 25th May - Channel Doctors - ContactCenterWorld.com Blog

GDPR week #22 - It’s for life, not just 25th May

GDPR week #22 - It’s for life, not just 25th May

We looked at what you need to do help your frontline teams get prepared the GDPR and new Data Protection Act a few weeks ago (www.linkedin.com/pulse/week-19-gdpr-customer-experience-frontline-part-1-steve-sullivan/). So, by now you will ideally have agreed on an approach and the content you will use to inform and up-skill those teams - the public face of your organisation’s customer experience.

This may have entailed addressing issues around

  • how you acquire, process and retain personal data, or
  • how to recognise and fulfil customers’ data rights


for the first time. And even if training for data protection isn’t a new task, you are probably having to consider additional right, additional data protection-related customer contacts and significantly changed processes.

So, job done? Well, no, not really.

Lots of organisations are focused on the magical 25th May date. But that’s the starting point not the finishing line. Customer data protection rights, responsibilities and perceptions are changing radically - and for many organisations that will require a real culture change. A one-off training session won’t deliver that. The benefits of a flexible and intelligent learning management solution or platform are well known. These tools can give you increased flexibility to develop and refresh content, to assess learning and understanding, ensure consistency across the organisation, include different media (show people what to do on the CRM system when they receive a Subject Access Request), allow your colleagues to self-service their learning and so on.

If you haven’t investigated the benefits of investing in a learning management solution, maybe now’s the time to do so.

Source: https://channeldoctors.co.uk/2018/05/11/gdpr-week-22-its-for-life-not-just-25th-may/

Publish Date: May 11, 2018 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



View more from Channel Doctors

Recent Blog Posts:
April’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilApril 17, 2019 5:00 AM
March’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilMarch 20, 2019 5:00 AM
What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?February 18, 2019 5:00 AM
January’s Regulation Hub Update from the DMA’s Contact Centre CouncilJanuary 28, 2019 5:00 AM
Could the 22% of CX Professional Leaders please stand up?January 11, 2019 5:00 AM
December’s Regulation Hub Update for the DMA’s Contact Centre CouncilDecember 19, 2018 5:00 AM
November’s Regulation Hub Update for the DMA’s Contact Centre CouncilNovember 19, 2018 5:00 AM
GDPR: So, nobody died, but…May 25, 2018 5:00 AM
Will the GDPR make me a millionaire?May 18, 2018 5:00 AM
GDPR week #22 - It’s for life, not just 25th MayMay 11, 2018 5:00 AM

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