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March’s Regulation & Compliance Update from the DMA’s Contact Centre Council - Channel Doctors - ContactCenterWorld.com Blog

March’s Regulation & Compliance Update from the DMA’s Contact Centre Council

Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.

March’s headlines include:

  • Two ‘dawn raids’ of contact centres by the ICO
  • Fundraising Regulator doubles down on ‘naming & shaming’ of charities
  • The first ICO ‘GDPR’ fines may be a while away
  • Vote Leave fined £40k for sending illegal texts
  • PPI ‘robo-call’ company director banned
  • All about the Direct Marketing Commission

Download here: DMA CC Council - Compliance Regulation Hub Update March 2019_compressed

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

 

Source: https://channeldoctors.co.uk/2019/03/20/marchs-regulation-compliance-update-from-the-dmas-contact-centre-council/

Publish Date: March 20, 2019 5:00 AM


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View more from Channel Doctors

Recent Blog Posts:
April’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilApril 17, 2019 5:00 AM
March’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilMarch 20, 2019 5:00 AM
What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?February 18, 2019 5:00 AM
January’s Regulation Hub Update from the DMA’s Contact Centre CouncilJanuary 28, 2019 5:00 AM
Could the 22% of CX Professional Leaders please stand up?January 11, 2019 5:00 AM
December’s Regulation Hub Update for the DMA’s Contact Centre CouncilDecember 19, 2018 5:00 AM
November’s Regulation Hub Update for the DMA’s Contact Centre CouncilNovember 19, 2018 5:00 AM
GDPR: So, nobody died, but…May 25, 2018 5:00 AM
Will the GDPR make me a millionaire?May 18, 2018 5:00 AM
GDPR week #22 - It’s for life, not just 25th MayMay 11, 2018 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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