Each month Channel Doctors’ Steve Sullivan prepares a summary of all the news contact centre and customer experience professionals need on regulation and compliance for the Direct Marketing Association (www.dma.org.uk)’s Contact Centre Council.
March’s headlines include:
Publish Date: March 20, 2019 5:00 AM
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|April’s Regulation & Compliance Update from the DMA’s Contact Centre Council||April 17, 2019 5:00 AM|
|March’s Regulation & Compliance Update from the DMA’s Contact Centre Council||March 20, 2019 5:00 AM|
|What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?||February 18, 2019 5:00 AM|
|January’s Regulation Hub Update from the DMA’s Contact Centre Council||January 28, 2019 5:00 AM|
|Could the 22% of CX Professional Leaders please stand up?||January 11, 2019 5:00 AM|
|December’s Regulation Hub Update for the DMA’s Contact Centre Council||December 19, 2018 5:00 AM|
|November’s Regulation Hub Update for the DMA’s Contact Centre Council||November 19, 2018 5:00 AM|
|GDPR: So, nobody died, but…||May 25, 2018 5:00 AM|
|Will the GDPR make me a millionaire?||May 18, 2018 5:00 AM|
|GDPR week #22 - It’s for life, not just 25th May||May 11, 2018 5:00 AM|