December’s round-up of Regulation and Compliance news for UK contact centres.
This month’s headlines include…
And hidden away in the Update, a small Christmas Competition!
DMA CC Council - Compliance Regulation Hub Update December 2018-ilovepdf-compressed
Publish Date: December 19, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
|April’s Regulation & Compliance Update from the DMA’s Contact Centre Council||April 17, 2019 5:00 AM|
|March’s Regulation & Compliance Update from the DMA’s Contact Centre Council||March 20, 2019 5:00 AM|
|What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?||February 18, 2019 5:00 AM|
|January’s Regulation Hub Update from the DMA’s Contact Centre Council||January 28, 2019 5:00 AM|
|Could the 22% of CX Professional Leaders please stand up?||January 11, 2019 5:00 AM|
|December’s Regulation Hub Update for the DMA’s Contact Centre Council||December 19, 2018 5:00 AM|
|November’s Regulation Hub Update for the DMA’s Contact Centre Council||November 19, 2018 5:00 AM|
|GDPR: So, nobody died, but…||May 25, 2018 5:00 AM|
|Will the GDPR make me a millionaire?||May 18, 2018 5:00 AM|
|GDPR week #22 - It’s for life, not just 25th May||May 11, 2018 5:00 AM|