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December’s Regulation Hub Update for the DMA’s Contact Centre Council - Channel Doctors - ContactCenterWorld.com Blog

December’s Regulation Hub Update for the DMA’s Contact Centre Council

December’s Regulation Hub Update for the DMA’s Contact Centre Council

December’s round-up of Regulation and Compliance news for UK contact centres.

This month’s headlines include…

  • Individual company directors, as well as the corporate entities, will now be liable for PECR fines of up to £500,000
  • The Incredible shrinking TPS: 12% smaller already this year & counting
  • PCI DSS Guidelines for Phone Payments have been released – and it’s bad news for contact centres relying on ‘pause & resume’ techniques to take themselves ‘out of scope’
  • Only 5 days left to share your views on a new Code of Practice for Direct Marketing with the ICO
  • The ICO has fined two companies a total of £250,000 for making unsolicited marketing calls to numbers on the TPS – and fined a third firm £200,000 for sending over 14 million texts in breach of the PECR rules
  • The Fundraising Regulator is to start ‘naming and shaming’ charities under investigation from 2019
  • 118 Directory Enquiries providers’ prices have been capped by Ofcom

And hidden away in the Update, a small Christmas Competition!

DMA CC Council - Compliance Regulation Hub Update December 2018-ilovepdf-compressed

Source: https://channeldoctors.co.uk/2018/12/19/decembers-regulation-hub-update-for-the-dmas-contact-centre-council/

Publish Date: December 19, 2018 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 



View more from Channel Doctors

Recent Blog Posts:
April’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilApril 17, 2019 5:00 AM
March’s Regulation & Compliance Update from the DMA’s Contact Centre CouncilMarch 20, 2019 5:00 AM
What’s happening to the UK’s ‘Middle Tier’ Outsourced Contact Centres?February 18, 2019 5:00 AM
January’s Regulation Hub Update from the DMA’s Contact Centre CouncilJanuary 28, 2019 5:00 AM
Could the 22% of CX Professional Leaders please stand up?January 11, 2019 5:00 AM
December’s Regulation Hub Update for the DMA’s Contact Centre CouncilDecember 19, 2018 5:00 AM
November’s Regulation Hub Update for the DMA’s Contact Centre CouncilNovember 19, 2018 5:00 AM
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Will the GDPR make me a millionaire?May 18, 2018 5:00 AM
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