Improving Customer Engagement with In-store Selling Advisor

Over the next five years, one of the most significant changes in retail will be the creation of stores that are designed around unique branded experiences. These experiences are proving to be excellent ways to engage shoppers, build strong brand loyalty, and increase sales. 

In fact, during the recent 2018 holiday shopping season, brands from Facebook to Walmart used in-store experiences to target shoppers. Companies are increasingly turning to technology to help create unique and personal experiences, giving stores and brands a competitive edge. But your customers’ experience really starts with people, your front-line associates.

Engaging Shoppers by Improving Customer Experience

According to Forbes, businesses need to equip their employees with the right tools and training so they can achieve their primary goal: keeping customers happy through the use of technology. As modern retailers continue to find new and innovative ways to meet their customers where they are, empowering retail sales associates with the right technology has become a key component for improving the overall in-store customer experience.

How does technology empower retail employees to engage customers and maximize their experience? By making it personal.

• Customizing each shoppers experience with the right technology
• Sending alerts when preferred customers enter your store
• Creating avenues for responding to online feedback, promoting sales, and offering discount coupons through social media
• Allowing quick access to product and customer information; enabling just-in-time marketing and quick turnaround to customer inquiries

The right technology makes it easy for retailers to support their employees and improve the customer experience like never before. Sales enablement technology includes the hardware and software that lets retail employees maximize their time on the sales floor and optimize the customer experience. 

How does this benefit your customer and lead to increased engagement? By creating a more secure, reliable, and streamlined shopping process.

• With the right mobile point of sale application, sales associates - or customers themselves - can complete sales quickly and reduce total transaction time
• Customers can order items that are out of stock in-store directly from employees who have access to online product inventory, shipping products directly to customers’ homes

What Increased Customer Engagement Means for Your Business

For retailers, having a technology-based solution that puts a bundle of powerful selling tools into the hands of their employees is a game-changer because engaged and satisfied customers purchase 50 percent more frequently. They also spend 200 percent more each year and are five times more likely to display brand loyalty. These fully-engaged customers result in 23 percent more profit, revenue and growth potential compared to the average customer.

Forrester found that customers who had a better experience with a company said they were less likely to go elsewhere and more likely to recommend it. Sales enablement solutions like CompuCom’s In-Store Selling Advisor equips sales associates with fast access to product information and the right knowledge to optimize their in-store interactions with customers. The result from In-Store Selling Advisor is the ability for you to equip retail employees with Apple Devices, on-board faster with sales enablement and training, boost performance with assisted selling tools and support employees with IT services.

Source: http://compucom.com/blog/improving-customer-engagement-store-selling-advisor

2020 Buyers Guide

Get Listed

Cloud Contact Center Solutions

Page: 12

1.)

Arise Virtual Solutions The Arise Platform Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center. https://www.arise.com/solutions

2.)

Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more)Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case features Integrating all contact channels into one CRM interface, combined with time-saving features like field auto-complete, ensures agents can work cases quickly and effectively. - Customer profile and history Show agents relevant customer information, like location, loyalty status, and interaction history, right on the CRM case screen. - Next best actions With suggested next actions like case codes, responses, and enclosures, even your newest agents can work cases with confidence. - Built-in knowledge Astute’s integrated knowledge engine lets agents quickly find answers to any question – without having to leave the case workflow. https://www.astutesolutions.com/products/astute-agent

3.)

Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

4.)

Cloud Call Center Search From AI - WFO and everything in between! Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations. PH: 800-741-2998 http://cloudcallcentersearch.com

5.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here: https://www.dialfire.com/info/features

6.)

contactSPACE contactSPACE Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel. PH: +61288803111 https://www.contactspace.com/

7.)

Edify Labs Edify Huddle Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee. https://www.edify.cx/

8.)

Fonolo Call back / virtual hold solution Fonolo's solution can eliminate hold time from your contact center without changing any business process. Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold. This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers. PH: 416-366-2500 https://fonolo.com/solutions/

9.)

Integra CCS uContact uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API. http://integraccs.com

10.)

Lieber & Associates Technology Acquisition Consulting L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each. PH: +1-773-325-0608 https://www.lieberandassociates.com/Tech-Cons/contact-call-center-technology-select-choose-acquire-rfp-purchase.html

11.)

Megacall Megadialer Increase the efficiency of your agents and generate a higher volume of effective calls saving time and money. How it Works With Megadialer you can choose the most appropriate dialling method for your campaign: previous or predictive. Easy to Use Interface: Modify campaigns to suit your business Customizable Campaigns: Numerous modules that will make your management easierl Real-Time Analytics: Control all processes in the MegaDialer interface in real-time All our rates include: Instant Call Reports On-Demand Recording Call Supervisor Call Layout after Completion Your Own Caller ID Call Monitor Automatic Re-Calls Automatic sending of Mails Incoming Call Management Real-time Activity Panels Call Lists for Agents Different Levels of Administration PH: +34 952 667 511 https://megacall.es/

12.)

MFE International Genesys PureCloud Award winning Genesys PureCloud Contact Centre. A leader in the magic quadrant.Recognised by Gartner, Forrester and Frost and Sullivan. Secure and Reliable. True omnichannel- voice, chat, email, social and messaging.Includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimization, analytics, PH: 96386615 https://mfe.com.sg/

13.)

MyCallCloud LLC MyCallCloud MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call. We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without rin... (read more)MyCallCloud has 79,600+ Hours In Contact Center Software Up-time and is made of caring professionals with 60+ years of experience. If you need robust, stable, and user-friendly hosted (or premise) Cloud Contact Center Solutions, give us a call. We provide ongoing consulting to assist clients to more effectively manage Inbound, Outbound and Blended calling with their on-site -or- remote staff. Integration solutions are many and are provided at low, or at no cost when on-boarding. Multi-channel, cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our business partners. Call us and hear the difference. PH: (888) 663-0760 https://mycallcloud.com/

14.)

NICE Systems NICE inContact CXone NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality). PH: 1(866)965-7227 https://www.nice.com/websites/CXone-or-CXnone/

15.)

Noble Systems Noble Contact Center Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments. PH: +61 (0) 3.9008.1700 https://www.noblesystems.com/solutions/noble-contact-center/

16.)

PRILINK Cloud Traffic Metering as a Service Visualize cloud traffic on real-time dashboard based on traffic mirroring from AWS, AZURE (preview stage), and others supporting VXLAN. Generate metadata to monitor voice and data applications, capture packet to Wireshark, and detect traffic anomalies. PH: 905-882-4488 https://www.prilink.com/cloud-traffic-metering

17.)

Puzzel Puzzel Contact Centre Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age. Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relat... (read more)Puzzel builds on over 20 years` of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age. Puzzel`s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relationship management (CRM) information, invoice history, product or service details and user knowledgebases to answer customer queries efficiently and effectively. Puzzel is committed to developing innovative technology to improve customer interactions and its new AI solutions are an efficient and cost-effective addition to any organisation`s self-service offering. Ready-made connectors allow contact centres that have invested in Chatbots to `Bring their own Bot` and integrate to Puzzel technology. Flexible Application Programme Interfaces (APIs) also allow a range of highly bespoke integration options with CRM and other enterprise applications supported by Puzzel`s expert solution architects and in-house development team. Puzzel was named a Challenger in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe, Report 2019 for the fifth consecutive year for its strong growth, functional capabilities, strengths in standards and compliance, customer service and support. Headquartered in Oslo, Norway with offices in the UK, Sweden, Denmark, Finland and Bulgaria. Puzzel is passionate about delivering innovative solutions for solving customer interactions. PH: +44 333 300 0066 https://www.puzzel.com/

18.)

Tegsoft Tegsoft Cloud Contact Center Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score. It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface. Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools. Tegsoft has a variety of ready-to-use integrations with other... (read more)Tegsoft is an omnichannel cloud communication platform that helps companies interact best with their customers, specifically focused on Customer Experience and Net Promoter Score. It helps companies to manage voice, text (SMS, email, webchat, and chatbot) and social media channels for customer communication within a single Agent web interface. Thanks to its integrated CRM structure and omnichannel capabilities, our solutıon identifies the customer and consequently provides contextual information to customize the customer experience. Tegsoft also helps improve Customer Satisfaction by providing embedded NPS survey tools. Tegsoft has a variety of ready-to-use integrations with other software applications like Salesforce, Microsoft Dynamics, Zendesk, Zoho, WhatsApp, and Facebook Messenger. Also, it enables API integration to any 3rd party software with minimum effort. Tegsoft Cloud Contact Center solution is built on IBM Cloud and is ready to launch and use less than 20 minutes as compared to weeks for traditional solutions. Our solution provides a rich set of reporting tools supported by AI that allows taking actions to improve customer experience in real-time. https://www.tegsoft.com

19.)

voiptime Voiptime Contact Center Voiptime Contact Center is a multichannel contact center software for processing inbound and outbound calls, web chats, chat bots, emails. It includes everything you may need for successful call center management: Progressive&Predictive dialers, IVR (interactive voice response menu), agentless campaigns, online monitoring, call barging, and ultimate reporting. https://voiptimecloud.com/

20.)

Vonage Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Vonage Contact Center for Salesforce seamlessly integrates all of a business’ communication channels with Salesforce, using a powerful business logic to route requests to the appropriate agent, helping teams create exceptional, emotive conversations with customers. With a true cloud environment, proven platform availability and global coverage, Vonage’s contact center solution ensures complete flexibility, scalability and reliability for customers and businesses alike. PH: 1 (855) 534 - 2888 https://www.newvoicemedia.com/

 

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