In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward a service desk model that enables end users to get the IT support they need in a timely manner.
Therefore, live chat – where end users enter text into an integrated desktop or mobile chat window to notify the service desk of an IT issue – is in ever-greater demand as a contact method.
Live chat is one of the fastest, most efficient ways for end users to enter their tech support requests. It empowers them to multitask as their ticket is being resolved. It also enables service desk agents to work on multiple tickets and access various service desk tools, so that they can offer the best knowledge and support needed to get users back up and running quickly.
Here are three reasons why live chat is a must-have contact method for end users.
In a world where we’re always feeling squeezed for time, implementing contact methods that create efficiency for users is a must. Live chat enables end users to stay productive and efficient regardless of the technical issue.
Does your service desk provider offer live chat? If so, do you find it beneficial? If not, what suggestions do you have that would benefit your end users? Please submit a comment below.
Publish Date: February 21, 2017 5:00 AM
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