Every year Netgear holds a summit to award its vendors for exemplary service. At this year’s annual Netgear Summit in Hong Kong, we swept the awards, edging out all our competitors. We won the most number of awards, including the following:
To win these awards, we had to be the top performing center for the entire year of 2015, and achieve stellar performance in customer satisfaction (CSAT), first call resolution (FCR), net promoter score (NPS) and customer effort score (CES). This was definitely a big win not only because of the number of awards received but the fact that we were handling support for one of the toughest customer line for Consumer Business Products for Level 2 and 3.
In 2015, we collaborated with Netgear to help them transition their customers from phone to online support. We were able to employ a very effective bubble-up process and promoting knowledge-based articles for the customers to use instead of calling our support hotline. Because of these innovations and commitment to excellence, we have become the priority provider for consumer products support, including new product launches and specialty support for both consumer and retail business line.
Congratulations to the Netgear Consumer Business Unit Team for their outstanding dedication, creative innovation and superior performance in 2015.
Publish Date: February 2, 2016 5:00 AM
|1.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
|3.)||Connectica Solutions, LLC|
PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555
AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.
|5.)||Layer One Technologies|
Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800
Stay in contact quickly and easily with your international offices through Megacall.
Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.
📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.
netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
Build a strong business presence and improve customer relationships!
Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.
Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!
Schedule a live demo or request a quote today!
Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
|A Good Start is Just the Start||May 25, 2016 5:00 AM|
|Improving the Customer Journey||May 18, 2016 5:00 AM|
|Are you prepared for the direct booking push?||May 17, 2016 5:00 AM|
|Collections: There’s So Much We Can Do for You!||April 12, 2016 5:00 AM|
|The Future of Learning—The Young Are Restless!||March 23, 2016 5:00 AM|
|Addressing the Challenges in Creating a Single Customer View||March 16, 2016 5:00 AM|
|The Changing Landscape of Banking: Meet “The New Normal”||February 17, 2016 5:00 AM|
|Voices Spoke To Me About Insurance Business Transformation||February 10, 2016 5:00 AM|
|Predictive analytics holds the key to anticipating your customer’s travel needs||February 3, 2016 5:00 AM|
|Concentrix Sweeps Netgear Summit in Hong Kong||February 2, 2016 5:00 AM|