Business Process Modeling: Not a Technology Solution, a Business Solution - Concentrix - ContactCenterWorld.com Blog
Business process modeling is not a technology solution, it’s a business solution. Although Concentrix uses cutting-edge tools, we are not focused on selling any technology. Technology is just the means to the end.
Many companies start by allowing their BPM projects to be implemented by their technology department. Some companies’ technology departments invest a great deal of time and money into solutions that never produce valuable case studies. This is because they feed the rules into the application without first verifying the rules are valid by the business experts.
Innovation must start with a solid understanding of the business. Technology should be used to implement well-designed business process models that take into account the whole picture. Only by recognizing what the client’s end goal is can we help them achieve it. Once we have insight into the challenges facing a client’s processes, we can begin to work with them towards a solution.
Teaching our clients to need us less isn’t very popular within the industry. Yet, this disruption in the marketplace is inevitable. Companies need to lead the pack in efficiency to avoid being out-performed and under-bid by their competitors. Likewise, if we don’t help our clients become more streamlined, their competitors will overtake them.
Concentrix is not focused on just selling a product or technology. Our end goal is to reduce the transactions that our clients engage us for. What we lose in short-term income, we regain in a deeper and stronger partnership with our clients. In the long run, we benefit because of this symbiotic relationship. Helping our clients means that they grow and as they grow, we grow with them.
Want to learn more? Contact us or download this white paper to learn about how our award-winning services are redefining the customer service industry.
Publish Date: January 20, 2016 5:00 AM
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