
A single customer view can significantly improve customer satisfaction, reducing churn. It can also help your organization attract new customers, cultivate trusted relationships and improve customer loyalty.
All you need to be effective is an Enterprise Data Warehouse containing information which reveals the complete customer journey for every known individual in your database. It’s not just how much they bought (revenue), but what (product lines), how frequently, how recently, what quantity (units), how they interacted with you (phone, chat, social media), what complaints they voiced, etc.
While this all sounds great, you’ll need to overcome several hurdles to bring it all together:
As we’ve discussed, there are many challenges to developing SCV for your company. Here is a simplified checklist. You must develop the ability to:
When you achieve a single customer view, all users – especially marketers – within your organization are more likely to reach similar conclusions. They’ll be in a better position to analyze past behavior to better target and personalize future customer interactions.This all stems from a common view and understanding of the breadth of available customer data. As a result, you’ll see:
Source: https://www.concentrix.com/single-customer-view/
Publish Date: March 16, 2016 5:00 AM |
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) PH: +302109241486 |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) PH: (+61) 406 501 368 |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
16.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
17.) | voiptime Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) PH: 1-720-362-5005 |
A Good Start is Just the Start | May 25, 2016 5:00 AM |
Improving the Customer Journey | May 18, 2016 5:00 AM |
Are you prepared for the direct booking push? | May 17, 2016 5:00 AM |
Collections: There’s So Much We Can Do for You! | April 12, 2016 5:00 AM |
The Future of Learning—The Young Are Restless! | March 23, 2016 5:00 AM |
Addressing the Challenges in Creating a Single Customer View | March 16, 2016 5:00 AM |
The Changing Landscape of Banking: Meet “The New Normal” | February 17, 2016 5:00 AM |
Voices Spoke To Me About Insurance Business Transformation | February 10, 2016 5:00 AM |
Predictive analytics holds the key to anticipating your customer’s travel needs | February 3, 2016 5:00 AM |
Concentrix Sweeps Netgear Summit in Hong Kong | February 2, 2016 5:00 AM |
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