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November 2017 Holiday Call Restrictions - Contact Center Compliance - ContactCenterWorld.com Blog

November 2017 Holiday Call Restrictions

Calls to these states on restricted dates could result in a State violation: 

November 11th: Veterans Day

Observed Nov. 10

- Alabama
- Louisiana
- Utah

Observed Nov. 13

- Rhode island

November 11th: Armistice Day (observed Nov. 10)

- Mississippi

November 11th: Remembrance Day (observed Nov. 13)

- Canada (Alberta, Edward Island, Labrador, Newfoundland, Saskatchewan, and Yukon)

November 23rd: Thanksgiving Day

- Alabama
- Louisiana
- Mississippi
- Rhode Island
- Utah

Source: http://dnc.com/November-2017-Holiday-Call-Restrictions

Publish Date: October 17, 2017 5:00 AM


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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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*Easy to Use/Operations Administration Focused
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3.) 
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 



View more from Contact Center Compliance

Recent Blog Posts:
January 2018 Holiday Call RestrictionsDecember 14, 2017 5:00 AM
December 2017 Holiday Call RestrictionsNovember 16, 2017 5:00 AM
November 2017 Holiday Call RestrictionsOctober 17, 2017 5:00 AM
7 Keys to Avoid TCPA & DNC LawsuitsOctober 16, 2017 5:00 AM
FTC Updates Senate on Efforts to Combat RobocallsOctober 5, 2017 5:00 AM
7 Point FCC Strategy to Defeat Illegal RobocallsSeptember 25, 2017 5:00 AM
October 2017 Holiday Call RestrictionsSeptember 22, 2017 5:00 AM
Reassigned Phone Numbers: The “One Call” Rule SolutionSeptember 18, 2017 5:00 AM
12 States That Still Manage “Do Not Call” Lists in 2017August 21, 2017 5:00 AM
DNC Registry Access Fee Rises for Telemarketers in 2018August 15, 2017 5:00 AM

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