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12 States That Still Manage “Do Not Call” Lists in 2017 - Contact Center Compliance - ContactCenterWorld.com Blog

12 States That Still Manage “Do Not Call” Lists in 2017

Most states that once had “Do Not Call” registries now share the National DNC Registry, but there are still a few holdouts that continue to maintain their own lists. Before telemarketers call into any of these twelve states, they must purchase a subscription to that state’s DNC list. Not doing so will expose your company to legal problems and expensive fines regardless of whether the phone number in question is already on the national list to which you subscribe.

State Managed “Do Not Call” Lists:

1. Colorado

The annual subscription fee ranges from $0 to $500 depending on how many employees work for the company which employs telemarketers. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  January, April, July, and October. Visit Colorado’s DNC website.

2. Florida

The annual subscription fee is $400 per statewide listing or $120 per area code. The quarterly subscription fee is $100 per statewide listing or $30 per area code.  The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  December, March, June, and September. Visit Florida’s DNC website.

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3. Indiana

The annual subscription fee is $750. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  December, March, June, and September. Visit Indiana’s DNC website.

4. Louisiana

The annual subscription fee ranges from $800 to $1,700 as determined by the number of telemarketing affiliates that plan to share the purchaser’s subscription. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:   December, March, June, and September. Visit Louisiana’s DNC website.

5. Massachusetts

The annual subscription fee is $1,100. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  January, April, July, and October. Visit Massachusetts’s DNC website.

6. Mississippi

The annual subscription fee is $1,000 and is due by July 1 of each year. A $50,000 Surety Bond must be included as a guarantee against payment for any future fines resulting from regulatory violations. The state DNC list is updated monthly. Telemarketers are required to update their DNC lists with the new information each month. Visit Mississippi’s DNC website.

7. Missouri

The annual subscription fee is $1,200 or $300 per quarter for all area codes.  The quarterly subscription fee is $50 per area code. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  December, March, June, and September. Visit Missouri’s DNC website.

8. Oklahoma

The annual subscription fee is $600 or $150 per quarter. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  December, March, June, and September. Visit Oklahoma’s DNC website.

9. Pennsylvania

The annual subscription fee is $495. The Direct Marketing Association is acting as the list administrator. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  January, April, July, and October. Visit Pennsylvania’s DNC website.

 10. Tennessee

The annual subscription fee is $500 and is due by May 1 of each year. The state DNC list is updated monthly. Telemarketers are required to update their DNC lists with the new information each month. Visit Tennessee’s DNC website.

 11. Texas

The annual subscription fee is $300 or $75 per quarter. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:   January, April, July, and October. Visit Texas’s DNC website.

 12. Wyoming

The annual subscription fee is $465 per year. The Direct Marketing Association is acting as the list administrator. The state DNC list is updated quarterly. Telemarketers must obtain the new updates published in:  January, April, July, and October. Visit Wyoming’s DNC website.

Unless exemptions apply to your business, telemarketers are prohibited from calling numbers from both the national and state DNC lists.  Violators of the state DNC risk civil penalties of up to $25,000. Compliance continues to be an ongoing concern for most businesses that employ telemarketing as a component of their marketing actives.

With each new regulation, TCPA and DNC compliance becomes a greater headache for marketing companies to manage alone. Thankfully, there is a solution. Contact Center Compliance, the award winning compliance provider, has its time tested processes in place designed to easily keep your business compliant with all federal and state regulatory laws. Sign up for a complimentary strategy session with one of our team members or contact us at support@dnc.com or call us at 866-DNC-LIST (363-5478).

Source: http://dnc.com/12-States-That-Manage-Do-Not-Call-Lists-2017

Publish Date: August 21, 2017 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

3.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

4.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

5.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

7.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

8.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

9.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



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