Effective April 1, 2017, it will cost telemarketers $48,047 annually to access all area codes of the Canadian Do No Call List (DNCL) for scrubbing, an increase of $1,034. The annual access fee to individual area codes will be $2,875, an increase of $62. For those marketing in the United States, it is interesting to note that the maximum annual cost to access the National DNC in the USA is a relatively inexpensive $16,228 when comparing lists size.
Since the DNCL’s creation in 2008, the Canadian Do Not Call List has registered over 13 million telephone numbers. By comparison, the National Do No Call Registry (DNC) in the USA maintains a list of 266 million. One area both registries do have in common is the requirement that phone numbers are retained permanently and only removed by request.
The Canadian Radio-television and Telecommunications Commission (CRTC) manages Canada’s DNCL. Their mandate is to protect Canadians from unsolicited telecommunications. In that role, they require that all telemarketers register (for free) with the National DNCL, even if they only make exempt calls.
For those considering telemarketing in Canada, here are their two classifications of telemarketers:
Whether telemarketing in the United States, Canada, or any other country, you should consult an attorney experienced in the regulatory and compliance laws of that country before dialing begins. Telemarketing rules from one country to the next can be vastly different and violations can be an unnecessarily costly lesson learned.
Telemarketers interested in marketing in Canada should visit Canada’s National Do Not Call List for more information.
Publish Date: March 2, 2017 5:00 AM
"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.
|3.)||Lieber & Associates|
Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,
Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
|4.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
|5.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.
We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960
|January 2018 Holiday Call Restrictions||December 14, 2017 5:00 AM|
|December 2017 Holiday Call Restrictions||November 16, 2017 5:00 AM|
|November 2017 Holiday Call Restrictions||October 17, 2017 5:00 AM|
|7 Keys to Avoid TCPA & DNC Lawsuits||October 16, 2017 5:00 AM|
|FTC Updates Senate on Efforts to Combat Robocalls||October 5, 2017 5:00 AM|
|7 Point FCC Strategy to Defeat Illegal Robocalls||September 25, 2017 5:00 AM|
|October 2017 Holiday Call Restrictions||September 22, 2017 5:00 AM|
|Reassigned Phone Numbers: The “One Call” Rule Solution||September 18, 2017 5:00 AM|
|12 States That Still Manage “Do Not Call” Lists in 2017||August 21, 2017 5:00 AM|
|DNC Registry Access Fee Rises for Telemarketers in 2018||August 15, 2017 5:00 AM|