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DNC Access Fees Increase For Canadian Telemarketers - Contact Center Compliance - ContactCenterWorld.com Blog

DNC Access Fees Increase For Canadian Telemarketers

Effective April 1, 2017, it will cost telemarketers $48,047 annually to access all area codes of the Canadian Do No Call List (DNCL) for scrubbing, an increase of $1,034. The annual access fee to individual area codes will be $2,875, an increase of $62. For those marketing in the United States, it is interesting to note that the maximum annual cost to access the National DNC in the USA is a relatively inexpensive $16,228 when comparing lists size.

Since the DNCL’s creation in 2008, the Canadian Do Not Call List has registered over 13 million telephone numbers. By comparison, the National Do No Call Registry (DNC) in the USA maintains a list of 266 million. One area both registries do have in common is the requirement that phone numbers are retained permanently and only removed by request.

The Canadian Radio-television and Telecommunications Commission (CRTC) manages Canada’s DNCL. Their mandate is to protect Canadians from unsolicited telecommunications.  In that role, they require that all telemarketers register (for free) with the National DNCL, even if they only make exempt calls.

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For those considering telemarketing in Canada, here are their two classifications of telemarketers:

  • Regular Telemarketers - those who make calls or send faxes to sell or promote a product or service, or to request donations. Regular telemarketers are exempt where they have an existing commercial relationship with consumers.
  • Exempt Telemarketers - registered charities, newspapers, political parties, as well as organizations that conduct market research, polls and surveys. 

Whether telemarketing in the United States, Canada, or any other country, you should consult an attorney experienced in the regulatory and compliance laws of that country before dialing begins. Telemarketing rules from one country to the next can be vastly different and violations can be an unnecessarily costly lesson learned.

Telemarketers interested in marketing in Canada should visit Canada’s National Do Not Call List for more information.

Source: http://dnc.com/DNC-Access-Fees-Increase-For-Canadian-Telemarketers

Publish Date: March 2, 2017 5:00 AM


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Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
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Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

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Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
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Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
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