On October 4th, 2017 the FTC issued a prepared statement of their testimony to the U.S. Senate Special Committee on Aging which provided an update on their battle against illegal robocalls. The FTC used this opportunity to highlight their progress in several key areas including Law Enforcement, New Technology, and Consumer Education.
Since the FTC began enforcing the Do Not Call provisions of the Telemarketing Sales Rule (TSR) in 2004, the Commission has brought 131 enforcement actions seeking civil penalties. From the 124 cases that have been resolved thus far, they have collected over $120 million in monetary relief and civil penalties.
In 2017 the FTC has received an average of 400,000 robocall complaints per month.
Below are highlights from the FTC’s testimony to the Senate entitled, Still Ringing off the Hook: An Update on Efforts to Combat Robocalls.
TSR provisions went into effect in September 2009, prohibiting the vast majority of robocalls selling a good or service. The robocall provisions cover prerecorded calls to all consumers, including those who have not registered their phone number on the Do Not Call Registry.
The FTC has aggressively enforced prohibitions against robocalls, filing 45 cases against 163 companies and 121 individuals responsible for billions of illegal robocalls. From the 41 cases concluded thus far, the Commission has collected more than $29 million.
Over the past two years the FTC, often in conjunction with its law enforcement partners, initiated nine new actions targeting defendants alleged to be responsible for billions of illegal robocalls selling home security systems, free vacations, medical alert devices, energy savings, and credit card interest rate reductions.
As an example, in January 2017, the Commission filed two lawsuits, FTC v. Justin Ramsey and FTC v. Aaron Michael Jones that shut down operations responsible for billions of illegal robocalls. 70 million of the telemarketing calls were to numbers on the Do No Call Registry. For more on this lawsuit read our blog article, FTC Takes Down Two Companies Accused of Illegal Robocalling.
Illegal robocallers often hide behind abusive and fraudulent calls. They take steps to avoid detection, either by operating through a web of related entities, “spoofing” their Caller ID information, or hiding overseas. The FTC uses every investigative and litigation tool at its disposal to cut through these deceptions. Again, the Jones and Ramsey cases are examples of how defendants operated through a tangle of related individuals and entities to avoid detection by law enforcement.
Another tactic used by abusive robocallers is to evade law enforcement by operating overseas. To address the issue of consumers victimized by fraudulent calls from international call centers, the Commission has cracked down on their U.S. enablers.
The FTC maintains collaborative relationships with state law enforcers, including through the National Association of Attorneys General Do Not Call working group. The Commission also coordinates with its counterparts in other countries on particular cases and broader strategic matters such as Caller ID spoofing. The FTC’s collaboration with its partners takes many forms, including sharing information and targets, assisting with investigations, and working collaboratively on long-term policy initiatives.
Evolving technologies have created even more problems for the FTC in their ability to combat what has become a sophisticated illegal telemarketing networks. The major issues in play revolve around the following:
The FTC delivers practical, plain language information on numerous issues in English and in Spanish. The Commission also uses law enforcement announcements as opportunities to remind consumers how to recognize a similar situation and report it to the FTC.
In the case of robocalls, the FTC’s message to consumers is simple: if you answer a call and hear an unwanted recorded sales message—HANG UP.
Contact Center Compliance is proud to have maintained a 100% track record for over ten years with no fines, no violations, and no lawsuits. If you are confused about federal and state regulations that affect your business, we are here to answer your questions. We’ll find the best compliance solution for your business and marketing efforts.
To learn more about compliance services that are perfect for your business, sign up for a complimentary compliance audit with one of our team members or contact us at email@example.com or call us at 866-DNC-LIST (362-5478).
Publish Date: October 5, 2017 5:00 AM
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
|January 2018 Holiday Call Restrictions||December 14, 2017 5:00 AM|
|December 2017 Holiday Call Restrictions||November 16, 2017 5:00 AM|
|November 2017 Holiday Call Restrictions||October 17, 2017 5:00 AM|
|7 Keys to Avoid TCPA & DNC Lawsuits||October 16, 2017 5:00 AM|
|FTC Updates Senate on Efforts to Combat Robocalls||October 5, 2017 5:00 AM|
|7 Point FCC Strategy to Defeat Illegal Robocalls||September 25, 2017 5:00 AM|
|October 2017 Holiday Call Restrictions||September 22, 2017 5:00 AM|
|Reassigned Phone Numbers: The “One Call” Rule Solution||September 18, 2017 5:00 AM|
|12 States That Still Manage “Do Not Call” Lists in 2017||August 21, 2017 5:00 AM|
|DNC Registry Access Fee Rises for Telemarketers in 2018||August 15, 2017 5:00 AM|