Stringent regulatory requirements have created an environment where inadvertent errors by telemarketers can suddenly become the basis for expensive TCPA lawsuits. It’s no surprise that nearly every week we read about a new TCPA lawsuit involving a million dollar settlement for another class action lawsuit. Even for experienced marketers, drudging through pages of federal and state regulations can leave you feeling lost in an endless maze of confusing compliance regulations. It’s understandable.
Marketers are experts at optimizing sales and increasing profits. That’s what you do best. But in order to excel in your career, you must always be prepared for the court’s next interpretation of the FCC’s technically outdated TCPA or DNC regulations.
Each new regulatory interpretation by the court requires an internal review to ensure your marketing activities remain compliant. Understanding compliance and preparing your business for the next wave of regulatory changes is one of the most challenging responsibilities. One mistake could instigate a TCPA lawsuit and cripple your business financially.
Contact Center Compliance has compiled this list of tips to provide some guidance for developing the compliance strategy that works best for your business.
Managing compliance can be an overwhelming distraction from your sales objectives, but is necessary for every business. Many businesses leaders already turn to Contact Center Compliance, the respected TCPA and DNC compliance authority with a 100% track record for over ten years – no fines, no violations, and no lawsuits.
You’re the expert when it comes to marketing the products and services your business offers. To succeed at your job, you need an equally well-versed expert in TCPA and DNC compliance regulations. Contact Center Compliance is the cloud-based compliance provider with the expertise to reduce your risk of regulatory violations and potential lawsuits that could cost your business millions of dollars in a class action settlement.
To learn more about compliance services that are the perfect complement for your business, sign up for a complimentary compliance audit with one of our team members or contact us at email@example.com or call us at 866-DNC-LIST (362-5478).
Publish Date: October 16, 2017 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
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UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
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Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
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