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Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service - Contact Solutions Inc. - ContactCenterWorld.com Blog

Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service

From Dave Capuano, Verint and Michael Southworth, Contact Solutions

Today, we’re pleased to announce Verint’s acquisition of Contact Solutions, a leading provider of cloud-based voice and mobile customer care solutions.  

Like Verint, Contact Solutions is focused on helping customers achieve better outcomes with less effort.  With a rich history and dynamic customer base, Contact Solutions provides real-time, contextual voice and mobile self-service solutions. Behind the solutions are a wealth of automation and analytics-driven personalization that aligns exceptionally well with the Verint Actionable Intelligence vision and further extends our omnichannel customer engagement portfolio across the enterprise.

Today’s forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and heighten loyalty. And thanks to the rise of “digital-first” approaches to customer engagement, consumers can now start and re-engage at any point in the customer journey and from any number of devices and channels.  

With the addition of innovative companies like Contact Solutions, Verint is continuing its mission of delivering the world’s leading Actionable Intelligence platform. Click here to learn more about Contact Solutions and here to find out more about Verint’s full portfolio of Customer Engagement Optimization solutions.

Source: http://contactsolutions.com/blog/verint-contact-solutions-taking-omnichannel-engagement-new-heights-real-time-contextual-self

Publish Date: February 20, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 



View more from Contact Solutions Inc.

Recent Blog Posts:
WashingtonExec Features Tim McCurry, Director of IVR Solutions, on Agency Fraud Prevention StrategiesApril 15, 2016 5:00 AM
Is Your Company Asking the Right Questions During Customer Service Interactions?March 13, 2016 5:00 AM
Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact SolutionsMarch 2, 2016 5:00 AM
Verint Extends Omnichannel Engagement Strategy Deeper into the EnterpriseMarch 1, 2016 5:00 AM
Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-ServiceFebruary 20, 2016 5:00 AM
Don’t Let a Blizzard Freeze Your Contact CenterFebruary 4, 2016 5:00 AM
Make the Switch to the CloudJune 9, 2015 5:00 AM
5 Call Center Trends in the Customer Engagement Market You Can Expect in 2015April 23, 2015 5:00 AM
Why the SaaS Business Model Must Change to RaaSJanuary 30, 2015 5:00 AM
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