Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events


How To Enter the 2020 Members' Choice Awards - For Vendors




Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service - Contact Solutions Inc. - Blog

Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-Service

From Dave Capuano, Verint and Michael Southworth, Contact Solutions

Today, we’re pleased to announce Verint’s acquisition of Contact Solutions, a leading provider of cloud-based voice and mobile customer care solutions.  

Like Verint, Contact Solutions is focused on helping customers achieve better outcomes with less effort.  With a rich history and dynamic customer base, Contact Solutions provides real-time, contextual voice and mobile self-service solutions. Behind the solutions are a wealth of automation and analytics-driven personalization that aligns exceptionally well with the Verint Actionable Intelligence vision and further extends our omnichannel customer engagement portfolio across the enterprise.

Today’s forward-thinking organizations understand the value of delivering personalized and contextually relevant interactions that enhance the customer experience and heighten loyalty. And thanks to the rise of “digital-first” approaches to customer engagement, consumers can now start and re-engage at any point in the customer journey and from any number of devices and channels.  

With the addition of innovative companies like Contact Solutions, Verint is continuing its mission of delivering the world’s leading Actionable Intelligence platform. Click here to learn more about Contact Solutions and here to find out more about Verint’s full portfolio of Customer Engagement Optimization solutions.


Publish Date: February 20, 2016 5:00 AM

2020 Buyers Guide Workforce Management

Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700


Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

View more from Contact Solutions Inc.

Recent Blog Posts:
WashingtonExec Features Tim McCurry, Director of IVR Solutions, on Agency Fraud Prevention StrategiesApril 15, 2016 5:00 AM
Is Your Company Asking the Right Questions During Customer Service Interactions?March 13, 2016 5:00 AM
Cloud-Based Customer Service and Customer Experience: Verint’s Acquisition of Contact SolutionsMarch 2, 2016 5:00 AM
Verint Extends Omnichannel Engagement Strategy Deeper into the EnterpriseMarch 1, 2016 5:00 AM
Verint + Contact Solutions: Taking Omnichannel Engagement to New Heights with Real-Time, Contextual Self-ServiceFebruary 20, 2016 5:00 AM
Don’t Let a Blizzard Freeze Your Contact CenterFebruary 4, 2016 5:00 AM
Make the Switch to the CloudJune 9, 2015 5:00 AM
5 Call Center Trends in the Customer Engagement Market You Can Expect in 2015April 23, 2015 5:00 AM
Why the SaaS Business Model Must Change to RaaSJanuary 30, 2015 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =