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Great Members Meet in Istanbul with Alotech. - ContactCenterWorld - ContactCenterWorld.com Blog

Great Members Meet in Istanbul with Alotech.

This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio  who sponsored the session which was attended by over 100 professionals

Raj Wadhwani, our President shared 80 minutes of best practices from around the Contact Center World.

At the end of the sessiion, Raj also presented several companies with awards for their best practices - all winners in the 16th annual Global Top Ranking Performers Awards - Best in Europe, Middle East & Africa 2021. These included Aegon Insurance, Comdata, Borusan Otomotiv, Pusula Call Center, Vodafone, TEB, ING, Media Markt. 

If you are interested in inviting Raj to speak at your event, arrange a zoom call with him here

To find out about our awards visit this page 

 

 

Publish Date: November 25, 2021 11:55 AM


2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 



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Recent Blog Posts:
Great place to Network!December 2, 2021 2:19 PM
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Great Members Meet in Istanbul with Alotech.November 25, 2021 11:55 AM
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