This Monday we met with members in Turkey in a joint event with Alotech/Call Center Studio who sponsored the session which was attended by over 100 professionals
Raj Wadhwani, our President shared 80 minutes of best practices from around the Contact Center World.
At the end of the sessiion, Raj also presented several companies with awards for their best practices - all winners in the 16th annual Global Top Ranking Performers Awards - Best in Europe, Middle East & Africa 2021. These included Aegon Insurance, Comdata, Borusan Otomotiv, Pusula Call Center, Vodafone, TEB, ING, Media Markt.
If you are interested in inviting Raj to speak at your event, arrange a zoom call with him here
To find out about our awards visit this page
Publish Date: November 25, 2021 11:55 AM |
2.) | eGain Corporation eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
3.) | Pointel Genesys Identity and Access Manager Automated Provisioning Solution for Multi-Vendor Communication Platforms Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses. Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity. Pointel I... (read more) |
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I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
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