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Team members from ContactCenterWorld.com took a stand/booth at Call & Contact Centre Expo in London 16-17th Nov. There we signed up new members as well as promoted our awards and best practice conferences. We were official media partners and the only association representing the entrre UK
We also took the opportunity to present Award winning Executive Dave D'arcy of Ringcentral his Gold Medal for being named Best leader in Europe, Middle East & Africa 2021
Publish Date: November 24, 2021 10:19 AM |
3.) | Accordia Solution Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
4.) | Adversus Dialer Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
11.) | Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
16.) | ContactCenter4ALL CC4Teams Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution. For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams. The intuitive CC4... (read more) |
17.) | Contaque Contaque VERVE Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions! |
Great place to Network! | December 2, 2021 2:19 PM |
Last Chance Award Entry Bonus | November 26, 2021 9:27 AM |
Great Members Meet in Istanbul with Alotech. | November 25, 2021 11:55 AM |
We were at Call & Contact Centre Expo 2021 in London | November 24, 2021 10:19 AM |
NEXTGEN-TV PROGRAMMING
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Nathalya Wani Sabu Executive Vice President PT. Bank Central Asia, Tbk |
Bharat Parshotam Head Direct Delivery Absa |
Nuryanto - Head of CSM Operation Bukalapak |
Aymen Ismail Head of Customer Engagement Solutions smart Europe GmbH |
Sindhu Porwal Deputy Vice President ICICI lombard |
Emmanuel Omoike Team leader QPhoto Pty |
Pooja Raiyani Vice President ICICI Lombard GIC Ltd |
Danny Singer Founder& Chief Product Officer Noetica |
Ben Oxford Head of Digital Crisis Support Services Lifeline WA |
Zulkifly - Internal Auditor BPDPKS-Directorate General of Treasury |
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