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Contivio’s New and Improved Contact Management Software User Interface - Contivio - ContactCenterWorld.com Blog

Contivio’s New and Improved Contact Management Software User Interface

Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity.

The Big Picture 

With a new user interface comes advanced chat functionality, support for SMS/MMS, and more. These improved functionalities in your contact management software also come with the option to have your interface show up as a floating window or in a fixed toolbar.


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Floating Application

The floating application will appear as a small popup window on your screen. Here you will find missed calls, voicemails, sign-in information, scheduling, and more. The floating application also gives you the flexibility to move the window around as you please.

Toolbar

Your users can also choose to have their interface in the toolbar allowing them to keep their screen focused on the CRM and tasks at hand.

With a fixed toolbar, you can navigate and select tasks through drop-down menus.

New User Interface App

Simplifying the customer-service journey for your users and your customers, Contivio’s contact management software team has rolled out a new user interface app. 

With this app, you will be able to create a collection of pre-written "Chat Answers" to help reps quickly respond to questions or concerns that customers frequently have. This screen pop can have its own custom tab so that you can display multiple conversations on one screen. You won’t need to expand or toggle.

Support - Your Contivio Team Is Here for You

If you find yourself experiencing a call malfunction with the contact management software, you can easily submit a customer support ticket to your Contivio customer support team. 

With Contivio’s customer management software, your team will be able to efficiently manage their workload with our system’s improved functionality and your customers will be taken care of. Contivio can integrate seamlessly with your current CRM software. Book a demo now to see how we can bring your business to the next level.

Source: https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0

Publish Date: September 16, 2021 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from Contivio

Recent Blog Posts:
Contivio’s New and Improved Contact Management Software User InterfaceSeptember 16, 2021 5:00 AM
Live Chat Updates to Contivio’s Call Center SoftwareSeptember 16, 2021 5:00 AM
Contivio Connect: Our Upgraded Admin Portal for your Contact Center SoftwareSeptember 16, 2021 5:00 AM
The Customer Journey with Contivio’s Call Center SoftwareSeptember 16, 2021 5:00 AM
Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?February 26, 2018 5:00 AM
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