Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity.
With a new user interface comes advanced chat functionality, support for SMS/MMS, and more. These improved functionalities in your contact management software also come with the option to have your interface show up as a floating window or in a fixed toolbar.
The floating application will appear as a small popup window on your screen. Here you will find missed calls, voicemails, sign-in information, scheduling, and more. The floating application also gives you the flexibility to move the window around as you please.
Your users can also choose to have their interface in the toolbar allowing them to keep their screen focused on the CRM and tasks at hand.
With a fixed toolbar, you can navigate and select tasks through drop-down menus.
Simplifying the customer-service journey for your users and your customers, Contivio’s contact management software team has rolled out a new user interface app.
With this app, you will be able to create a collection of pre-written "Chat Answers" to help reps quickly respond to questions or concerns that customers frequently have. This screen pop can have its own custom tab so that you can display multiple conversations on one screen. You won’t need to expand or toggle.
If you find yourself experiencing a call malfunction with the contact management software, you can easily submit a customer support ticket to your Contivio customer support team.
With Contivio’s customer management software, your team will be able to efficiently manage their workload with our system’s improved functionality and your customers will be taken care of. Contivio can integrate seamlessly with your current CRM software. Book a demo now to see how we can bring your business to the next level.
Publish Date: September 16, 2021
Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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