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With Contivio, customer service can be in the palm of your customer’s hand. Our Chat features simplify customer service and make it easier for customers to reach out if they need help.
Customize The Look
You can customize your chat interface to match your branding. Contivio’s Live Chat comes with the option to pick your own colors, themes, and icons. Additionally, you can add and change your logo on the chat and add or remove parts of the chat that you may or may not want to be visible.
Eye Capture
With the Eye Capture feature, you can enable different forms to pop up on different pages based on certain criteria and behaviors of the user. For example, if a prospect is on a certain page for over 10 seconds, or if they’ve been there before, the automated bot system will present messages to increase engagement and user activity based on what it knows about the user.
Simplicity and Feedback
With Contivio’s Live Chat updates, you no longer need to worry about tricky coding. We’ve pre-built a variety of forms for you like this satisfaction survey. All you need to do is choose your customizations.
Preferred-Agent Routing
Contivio’s Live Chat features also provide preferred-agent routing capabilities. When a customer is in need of assistance, we match the information to a CRM record and send it to the correct agent for the task. If that agent cannot take the chat, it will be transferred to the next-best agent for the task.
With our Live Chat features and admin portal, Contivio has the power to bring your business productivity to the next level. Book a demo with us to see how we can improve your customer experience and improve your team’s productivity.
See it in Action
Check out how different businesses use Contivio’s Live Chat feature across their platforms. Each business customized the look and feel of the chat to better suit their brand. While all of the chats are placed in the bottom right corner, each has a unique way to capture your attention.
Regina Andrew, a website powered by NetSuite, set up their Contivio chat as a full text box, making it easy for any interested customer to find a way to communicate with the business.
Taking a different approach, GC Supply places their Contivio chat in the right bottom corner with a chat icon. The bright green color pops off the page, making itself noticeable for customers with any questions or concerns.
Contivio makes customer service simple. With chats available and apparent on any page, it is easy for customers to reach out if they need help. See just how Contivio’s Live Chat improves your business’ productivity by booking a demo.
Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
2.)
Answer-4u
Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.
All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.
Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more)Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.
All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.
Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that you are in a meeting, out of the office, or on another call, then take a message for you which we either relay by email, SMS or by actually patching the caller through to you.
3.)
Connect Assist
Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more)We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.
Our mission is simple: to create positive human outcomes. Here’s what we do:
• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.
• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.
• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.
• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.
Our values underpin everything we do. We strive to be:
• Human. We’re rich in technological resources, but ultimately people are at the very core of our business.
• Emotionally intelligent. Our experience and insight allows us to adapt to different landscapes, situations and challenges.
• Driven. We’re motivated to consistently improve and innovate, exceed expectations and achieve the best personal outcomes for customers. We’re compelled by seeing the impact we can and do have.
• Methodical. We guide each of our clients through a tailored and methodical pathway, offering effective solutions to deliver their vision.
4.)
Digital Wholesale Solutions
International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks) Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).
We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.
5.)
Vads
VADS Inbound Contact Center VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
- Customer Service - Walk In Center - Service Desk
6.)
Technosys IT Management
Customer Support Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter
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WorkGenda
WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more)WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatically performs re-forecasting for the next time slice of the intraday, recomputes the required capacity and automatically adjust the on-field schedules according to the new computations. And obviously provides extended reporting and analytics.
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