Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Contivio & NetSuite - The Ultimate Contact Center in the Cloud - Contivio - Blog

Contivio & NetSuite - The Ultimate Contact Center in the Cloud

Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of choice (e.g., Voice, SMS/MMS, Email and Live Chat). 

Our leading NetSuite integrations have revolutionized the concept of contact center deployment, whereby your call center staff can leverage practical AI across all unified channels. Lets dive into the must have tools that will place your call center on steroids and transform your business into a fine tuned coalition.


Sponsor message - content continues below this message

the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Equip your sales and support teams with tools to streamline the lead to cash cycle and improve your customer experience.


  • Intelligent Screen Pops: Save time and increase customer satisfaction by ensuring the customer is routed to the right agent with cloud AI across all media channels. Our dynamic screen pops ensure the customer dashboard page is immediately popped displaying all customer details, past interactions across multiple channels, and ERP data. This 360-degree data works great for both sales and support staff. 
  • Interact on your customers channel of choice: Let your customers contact you on the channel that is convenient to them and empower your support team to follow up on any other channel whether that be voice, SMS, live chat, email, or fax.
  • Schedule follow-up calls: Sales and support reps have full autonomy to schedule a call directly from NetSuite and leverage Contivio to auto-trigger that task, mitigating any chance of reps forgetting to follow up when scheduled.


Publish Date: November 30, 2022

2023 Buyers Guide Visual Communications

Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

View more from Contivio

Recent Blog Posts:
Contivio & NetSuite - The Ultimate Contact Center in the CloudNovember 30, 2022
Contivio Connect: Our Upgraded Admin Portal for your Contact Center SoftwareSeptember 16, 2021
The Customer Journey with Contivio’s Call Center SoftwareSeptember 16, 2021
Contivio’s New and Improved Contact Management Software User InterfaceSeptember 16, 2021
Live Chat Updates to Contivio’s Call Center SoftwareSeptember 16, 2021
Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?February 26, 2018
The Benefits of Using NetSuite Case ManagementJanuary 29, 2018
How can you integrate NetSuite cases into your call center?January 29, 2018
How can you use NetSuite cases with Live Chat?January 29, 2018
The Best Ways To Survey Customers From Your Call CenterNovember 27, 2017

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =