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Contivio & NetSuite - The Ultimate Contact Center in the Cloud - Contivio - ContactCenterWorld.com Blog

Contivio & NetSuite - The Ultimate Contact Center in the Cloud

Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of choice (e.g., Voice, SMS/MMS, Email and Live Chat). 

Our leading NetSuite integrations have revolutionized the concept of contact center deployment, whereby your call center staff can leverage practical AI across all unified channels. Lets dive into the must have tools that will place your call center on steroids and transform your business into a fine tuned coalition.

Automation 

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Equip your sales and support teams with tools to streamline the lead to cash cycle and improve your customer experience.

 

  • Intelligent Screen Pops: Save time and increase customer satisfaction by ensuring the customer is routed to the right agent with cloud AI across all media channels. Our dynamic screen pops ensure the customer dashboard page is immediately popped displaying all customer details, past interactions across multiple channels, and ERP data. This 360-degree data works great for both sales and support staff. 
  • Interact on your customers channel of choice: Let your customers contact you on the channel that is convenient to them and empower your support team to follow up on any other channel whether that be voice, SMS, live chat, email, or fax.
  • Schedule follow-up calls: Sales and support reps have full autonomy to schedule a call directly from NetSuite and leverage Contivio to auto-trigger that task, mitigating any chance of reps forgetting to follow up when scheduled.

Source: https://go.contivio.com/blog/the-ultimate-contact-center-in-the-cloud

Publish Date: November 30, 2022

2023 Buyers Guide
Get Listed
Visual Communications

 
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Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.

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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 


View more from Contivio

Recent Blog Posts:
Contivio & NetSuite - The Ultimate Contact Center in the CloudNovember 30, 2022
Contivio Connect: Our Upgraded Admin Portal for your Contact Center SoftwareSeptember 16, 2021
The Customer Journey with Contivio’s Call Center SoftwareSeptember 16, 2021
Contivio’s New and Improved Contact Management Software User InterfaceSeptember 16, 2021
Live Chat Updates to Contivio’s Call Center SoftwareSeptember 16, 2021
Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?February 26, 2018
The Benefits of Using NetSuite Case ManagementJanuary 29, 2018
How can you integrate NetSuite cases into your call center?January 29, 2018
How can you use NetSuite cases with Live Chat?January 29, 2018
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