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The Customer Journey with Contivio’s Call Center Software - Contivio - ContactCenterWorld.com Blog

The Customer Journey with Contivio’s Call Center Software

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to navigating your site and interacting with your representatives. 

Your Customers Matter to Us

Contivio’s call center software gives your customers more ways to interact with you. With expanded functionality to handle SMS/MMS, and intelligent live chat, customers have more flexibility and an easy-to-use format.

Expanded Functionality

We’ve improved the customer experience with Contivio’s call center software. Now, when a customer chats with one of your customer service representatives, they can communicate via SMS/MMS. Customers can text and send photos instead of calling or emailing your representatives. All back-and-forth messages, including images, are conveniently logged into your NetSuite for future use.

Chat Bot

The Chat Bot feature included with your call center software will assist your customers with questions they may have until a customer service representative is needed. 

The chat bot will preemptively ask customers questions to connect them to the information they’re looking for or to the most qualified representative for the situation. This saves both customers and representatives time.

The Chat Bot feature also learns when a customer is returning to the site and will ping them with the appropriate “Welcome Back” message. If they need more assistance, it can connect them with the rep they have been in contact with previously. 

When a user has completed their conversation, they can rate their experience with the site and with the communication overall, through the bot itself.

Customer Satisfaction to Drive Higher Sales

The flexibility of the customer journey through Contivio’s call center software is revolutionary. Questions are answered in less time, giving the customer a quicker and more enjoyable experience. 

With Contivio, satisfaction and ease of use are ensured all the way from the customer to the account executive. Contivio extends your CRM’s functionality to increase agent efficiency and create a personalized customer experience. Book a demo today to see how Contivio can be integrated with your current CRM.

Source: https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0

Publish Date: September 16, 2021 5:00 AM


2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from Contivio

Recent Blog Posts:
Contivio’s New and Improved Contact Management Software User InterfaceSeptember 16, 2021 5:00 AM
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The Customer Journey with Contivio’s Call Center SoftwareSeptember 16, 2021 5:00 AM
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