With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to navigating your site and interacting with your representatives.
Contivio’s call center software gives your customers more ways to interact with you. With expanded functionality to handle SMS/MMS, and intelligent live chat, customers have more flexibility and an easy-to-use format.
We’ve improved the customer experience with Contivio’s call center software. Now, when a customer chats with one of your customer service representatives, they can communicate via SMS/MMS. Customers can text and send photos instead of calling or emailing your representatives. All back-and-forth messages, including images, are conveniently logged into your NetSuite for future use.
The Chat Bot feature included with your call center software will assist your customers with questions they may have until a customer service representative is needed.
The chat bot will preemptively ask customers questions to connect them to the information they’re looking for or to the most qualified representative for the situation. This saves both customers and representatives time.
The Chat Bot feature also learns when a customer is returning to the site and will ping them with the appropriate “Welcome Back” message. If they need more assistance, it can connect them with the rep they have been in contact with previously.
When a user has completed their conversation, they can rate their experience with the site and with the communication overall, through the bot itself.
The flexibility of the customer journey through Contivio’s call center software is revolutionary. Questions are answered in less time, giving the customer a quicker and more enjoyable experience.
With Contivio, satisfaction and ease of use are ensured all the way from the customer to the account executive. Contivio extends your CRM’s functionality to increase agent efficiency and create a personalized customer experience. Book a demo today to see how Contivio can be integrated with your current CRM.
Publish Date: September 16, 2021
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
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|Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software||September 16, 2021|
|The Customer Journey with Contivio’s Call Center Software||September 16, 2021|
|Contivio’s New and Improved Contact Management Software User Interface||September 16, 2021|
|Live Chat Updates to Contivio’s Call Center Software||September 16, 2021|
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|The Benefits of Using NetSuite Case Management||January 29, 2018|
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|How can you use NetSuite cases with Live Chat?||January 29, 2018|
|The Best Ways To Survey Customers From Your Call Center||November 27, 2017|
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