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Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software - Contivio - ContactCenterWorld.com Blog

Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software

Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen.

The Big Picture - Main Dashboard Overview

With stats right at your fingertips, you’ll never miss a beat with our contact center software. Contivio’s new admin portal is not only browser friendly, but also provides you with a view of your staff by role, routing, scheduling, and activity reports right on your home page.

Staff by Role

Your Staff by Role feature allows you to manage and assign roles at every department level. You can view and make changes to specific staff members (e.g., clock out or change responsibilities), as well as easily access a detailed look at their roles and levels of access through a convenient drop-down menu. Call center users and PBX users can be easily switched around to provide more or less responsibility to each employee. 

The best part? You can manage multiple people from the same screen!

Routing

Manage operating hours and holidays through the Routing Rules feature and the Routing Wizard. In Contivio’s contact center software admin portal, you can see operating hours, holiday hours, performance, and wait time for your staff members and their callers. This allows your team to effectively manage queues and keep your customers satisfied. 

Routing rules define what happens after hours, during hours, during holidays, and more. Here you are able to drag and drop call queues to meet the needs of your staff and your company hours.

The Routing Wizard shows you a view of all departments and their hours with ease.

Schedules

From your home page, you can use the Schedules feature to pick a person who’s in a call center and predefine their scheduling.

Queue Management

The Staff by Queue feature on the Contivio contact center software’s admin portal is revolutionary. We’ve made it possible for you to manage each queue with simplicity on our innovative and browser-friendly interface.

At Contivio, we’re dedicated to providing you and your team with an all-inclusive cloud contact center software solution to drive success and customer satisfaction. Our admin portal will provide a fresh look and game-changing productivity.

Contivio integrates directly into your existing CRM seamlessly to give both your agents and customers the tools they need to have a great experience every time. Click below to schedule a free demo to learn more about Contivo’s IVR system for business, or contact us with any questions.

Source: https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0

Publish Date: September 16, 2021 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from Contivio

Recent Blog Posts:
Contivio’s New and Improved Contact Management Software User InterfaceSeptember 16, 2021 5:00 AM
Live Chat Updates to Contivio’s Call Center SoftwareSeptember 16, 2021 5:00 AM
Contivio Connect: Our Upgraded Admin Portal for your Contact Center SoftwareSeptember 16, 2021 5:00 AM
The Customer Journey with Contivio’s Call Center SoftwareSeptember 16, 2021 5:00 AM
Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?February 26, 2018 5:00 AM
The Benefits of Using NetSuite Case ManagementJanuary 29, 2018 5:00 AM
How can you integrate NetSuite cases into your call center?January 29, 2018 5:00 AM
How can you use NetSuite cases with Live Chat?January 29, 2018 5:00 AM
The Best Ways To Survey Customers From Your Call CenterNovember 27, 2017 5:00 AM
Contivio Joins the Oracle+NetSuite SDN Partner RoadshowNovember 1, 2017 5:00 AM

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