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Is Your Small Business Team a Winning Team? - Conversational - ContactCenterWorld.com Blog

Is Your Small Business Team a Winning Team?

Growing a small business is difficult. When you choose the right people to become a part of your winning team, it becomes much easier to grow. Without the right team members, you may end up stagnant or even end up shutting your doors.

Aligning your business with the right staff will give you the opportunity to grow. You want to choose workers with similar core values as you and your business. This will help lead to a congruent team working together to achieve the goals of the business. Here are a few things to consider as you form your small business winning team.

Who’s currently on your team and do they belong?

You may already have a team with a mix of people aligning with your core values and others not quite in line with the values of your company. Take a little bit of time to ask a few questions about your team members:


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  • Do they work well with the rest of the team?
  • Are they reaching their productivity potential?
  • Do you like working with each of your team members?
  • Do any of your team members consistently make mistakes?
  • Does anybody cause drama or bring drama into the workplace?

If you have yet to hire anybody, it’s best to consider what you ideally want from your team. Hiring people sharing your work ethic and excited about what your company offers will help you build a winning team.

Write out a job description for each position and use it throughout the interview process. Once you start hiring, you may want to invite other team members to participate in the hiring process, as well. This will help you see who will fit best with each member of your team as you build your winning team.

Time to Clean House

When a merger happens, there’s a reason why the controlling company puts current employees through an interview process and cleans house. They only want to keep people that align with their core values.

You need to treat your small business the same way. Even if your team is primarily virtual, you need to make sure you only have team members with a focus on building your business towards your goals. It’s not personal, but sometimes you have to let people go simply because they don’t fit the team’s core values.

Creating a Winning Culture for Your Team

Whether you have multiple in house employees or your team is mainly virtual, you need to create some type of team culture. This can be done through regular meetings, team calls and annual team retreats.

If your team works from the same location, this is rather easy and you will have the ability to share coffee in the break room. However, those working with a virtual team will have to get a bit more creative. You can use technology to get everybody on a call and even use it to create one-on-one face time with each team member.

Scheduling regular team events is a great way to build the right culture. This gives you a chance to get to know your team and for bonding between team members. The results of spending time together outside of the office may amaze you.

Building a Winning Virtual Team

If your business is new or you are just now getting to the point where you need to build a virtual team, it’s important to take your time and do it right. You don’t want to hire just any virtual receptionist, content curator, marketing firm, website designer, etc. Instead, you want to align yourself with employees, companies and freelancers sharing the same values as you do.

As you hire virtual team members, make sure you compare multiple options. Look at more than just the rate or salary they charge. Sometimes, the lower priced option doesn’t provide the same quality, work ethic or dependability as a freelancer or company charging a little bit more. It’s important to compare all aspects of the person or company you plan to hire before finalizing your decision.

It’s not easy to build a winning team for your small business. You won’t instantly find the perfect team members. However, if you take the right approach and you look for people with similar core values, you will be able to build a winning team and grow your company.

Source: https://www.conversational.com/is-your-small-business-team-a-winning-team/

Publish Date: February 19, 2016


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Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

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Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

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Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

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Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

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Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

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Call recording solution fully integrate to all main pbx solutions.

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InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



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