Virtual assistants work very similarly to personal or executive assistants. Virtual assistants handle a variety of administrative, marketing, management, and organization tasks that can unburden you during the workday and allow you to direct your full attention toward high-priority projects or departments.
Virtual assistants are qualified to take care of tasks like reservations, travel and event planning, project management, proofreading and editing, research, digital file organization, call answering, and more. Below is a Venn diagram showing the differences and similarities between virtual assistant and virtual receptionist offerings (we provide both). If you’re interested in call answering, message delivery, and appointment management only, please visit our virtual receptionist page for more details.
Now that you understand the difference between virtual assistants and virtual receptionists, we can move on to the claim that at first, sounds outrageous: Working with a virtual assistant can save you more than $35,000 in one year.
Virtual assistants can do many of the tasks a personal or executive assistant might handle onsite. By working with a virtual assistant instead of hiring a personal assistant full-time, you really can save more than $35,000 in a single year.
Here’s how: PayScale lists the average salary for personal assistants nationwide at $39,274. In contrast, hiring a dedicated virtual assistant from Conversational on our Startup plan costs only 9% of a personal assistant’s salary – $3,600 for an entire year of virtual assistant services.
That incredible cost difference is possible because you are only charged for your virtual assistant’s service when she is working and not for the inevitable downtime in between tasks. More ways virtual assistants can save you money are listed below. Check them out!
You pick the days and hours your virtual assistant will be working with you instead of having them work for you full-time. If you have even one full-time employee, you are legally required to provide certain benefits as well as file your taxes differently. Finding, interviewing, and hiring a personal assistant or executive assistant full-time to help you involves a lot more hassle than hiring a virtual assistant, which can be done with the click of a button.
If you want to hire a full-time assistant to work onsite, it’s assumed that you’ll be working from an office or leased commercial space. That’s problematic for home-based business owners because an onsite assistant is not going to feel comfortable coming to a home to work with a business owner they hardly know. But virtual assistants work remotely – in our case, from Conversational’s North American offices – so they can get the job done without requiring a single square foot of office space.
Virtual assistants are more cost-effective in general because they only charge for the time actually worked. Full-time assistants are being paid for their time at the office regardless of whether they are actively working on a task. Virtual assistants only charge when they’re actively working and over the workweek, those savings really add up!
A virtual assistant costs less than most freelancers because they offer a general spectrum of services rather than a single specialty. A virtual assistant can handle many of the tasks you might hire a freelancer for – editing and proofreading, research, project management, and more. While a freelancer can do much of the work a virtual assistant can, a freelancer has to charge a premium amount because they are forced to handle their own insurance and taxes. Our virtual assistants are employed by us full-time to ensure you don’t pay a premium for costs beyond your control.
Additional costs that come along with hiring an assistant full-time are the legally required benefits that must accompany their yearly salary. Every state’s regulations and rules are different, but all states require that business owners provide certain types of benefits to full-time employees and must abide by certain rules. Check your state’s website for detailed information. Virtual assistants cost between $300-$1,000 per month and don’t require any benefits. That’s a win win!
Publish Date: October 27, 2016 5:00 AM
"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
|4.)||Lieber & Associates|
Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,
Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
|5.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
CSAT.AI Scores Better Customer Service with Gamified Guidance!
CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.
Agents have the immediate positive feedback that reinforces good behaviors for self training.
|7.)||OMNI HR Consulting (Pty) Ltd|
Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.
We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.
Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.
Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.
PH: +27 21 685 9160
|8.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.
We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960
|Companies Known for the Worst Customer Service||February 23, 2018 5:00 AM|
|Glossary of Virtual Receptionist Terms||February 21, 2018 5:00 AM|
|Leaving a Lasting Impression with Customers||November 29, 2017 5:00 AM|
|Why You Should Stop Answering Your Business Phone||November 13, 2017 5:00 AM|
|Customer Service Phone Call vs Email: What’s Preferred?||November 9, 2017 5:00 AM|
|3 Surprising Things Virtual Assistants Can Do||November 7, 2017 5:00 AM|
|Boosting Growth with a Virtual Receptionist||May 22, 2017 5:00 AM|
|How to Create Content That Answers Common Questions||April 26, 2017 5:00 AM|
|Customers Prefer a Callback to Being Put on Hold||April 24, 2017 5:00 AM|
|How to Diffuse Conflict with Angry Customers||April 19, 2017 5:00 AM|