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5 Simple Ways Virtual Assistants Save You Money - Conversational - ContactCenterWorld.com Blog

5 Simple Ways Virtual Assistants Save You Money

What are virtual assistants?

Virtual assistants work very similarly to personal or executive assistants. Virtual assistants handle a variety of administrative, marketing, management, and organization tasks that can unburden you during the workday and allow you to direct your full attention toward high-priority projects or departments.

Virtual assistants are qualified to take care of tasks like reservations, travel and event planning, project management, proofreading and editing, research, digital file organization, call answering, and more. Below is a Venn diagram showing the differences and similarities between virtual assistant and virtual receptionist offerings (we provide both). If you’re interested in call answering, message delivery, and appointment management only, please visit our virtual receptionist page for more details.

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The claim: Working with virtual assistants can save you more than $35,000 in one year

Now that you understand the difference between virtual assistants and virtual receptionists, we can move on to the claim that at first, sounds outrageous: Working with a virtual assistant can save you more than $35,000 in one year.

Virtual assistants can do many of the tasks a personal or executive assistant might handle onsite. By working with a virtual assistant instead of hiring a personal assistant full-time, you really can save more than $35,000 in a single year.

Here’s how: PayScale lists the average salary for personal assistants nationwide at $39,274. In contrast, hiring a dedicated virtual assistant from Conversational on our Startup plan costs only 9% of a personal assistant’s salary – $3,600 for an entire year of virtual assistant services.

That incredible cost difference is possible because you are only charged for your virtual assistant’s service when she is working and not for the inevitable downtime in between tasks. More ways virtual assistants can save you money are listed below. Check them out!

5 Simple Ways Virtual Assistants Save You Money


Your virtual assistant doesn’t work full-time.

You pick the days and hours your virtual assistant will be working with you instead of having them work for you full-time. If you have even one full-time employee, you are legally required to provide certain benefits as well as file your taxes differently. Finding, interviewing, and hiring a personal assistant or executive assistant full-time to help you involves a lot more hassle than hiring a virtual assistant, which can be done with the click of a button.

Working with a virtual assistant requires zero office space.

If you want to hire a full-time assistant to work onsite, it’s assumed that you’ll be working from an office or leased commercial space. That’s problematic for home-based business owners because an onsite assistant is not going to feel comfortable coming to a home to work with a business owner they hardly know. But virtual assistants work remotely – in our case, from Conversational’s North American offices – so they can get the job done without requiring a single square foot of office space.

Virtual assistants charge only for time worked.

Virtual assistants are more cost-effective in general because they only charge for the time actually worked. Full-time assistants are being paid for their time at the office regardless of whether they are actively working on a task. Virtual assistants only charge when they’re actively working and over the workweek, those savings really add up!

A virtual assistant is usually cheaper than a freelancer.

A virtual assistant costs less than most freelancers because they offer a general spectrum of services rather than a single specialty. A virtual assistant can handle many of the tasks you might hire a freelancer for – editing and proofreading, research, project management, and more. While a freelancer can do much of the work a virtual assistant can, a freelancer has to charge a premium amount because they are forced to handle their own insurance and taxes. Our virtual assistants are employed by us full-time to ensure you don’t pay a premium for costs beyond your control.

You don’t have to give virtual assistants benefits or salaries.

Additional costs that come along with hiring an assistant full-time are the legally required benefits that must accompany their yearly salary. Every state’s regulations and rules are different, but all states require that business owners provide certain types of benefits to full-time employees and must abide by certain rules. Check your state’s website for detailed information. Virtual assistants cost between $300-$1,000 per month and don’t require any benefits. That’s a win win!

Source: https://www.conversational.com/5-simple-ways-virtual-assistants-save-you-money/

Publish Date: October 27, 2016 5:00 AM


2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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