While most companies aim to become known for the quality and consistency of their customer service, some fail miserably or don’t even attempt to offer great service. The companies known for the worst customer service are - not surprisingly - usually very large companies that have lost track of customers in an endless pursuit of profit.
But research shows that there is a clear correlation between the level of customer satisfaction and the bottom line. It’s not profitable to ignore customers’ requests and treat them like second-class citizens. Here are some of the companies known for the worst customer service. Have you had a bad experience with any of these businesses?
Best Buy, a giant in consumer electronics, was named one of the worst customer service providers in the nation. The company has spoken of plans to revamp and improve their customer service strategies and plans - reportedly to better compete with companies like Amazon - and do offer the “Geek Squad” to help customers install and set up electronics and gear that can be confusing. That’s one positive in their column!
Remember Dr. David Dao, a respected doctor who was forcibly dragged off an over-booked United Airlines flight on April 9, 2017? United Express Flight 3411 quickly became a hot topic as people shared disbelief over the inhumane treatment of a doctor who paid for a flight, did not volunteer to give up his seat when it was discovered there wasn’t enough room for the flight crew, and was dragged out of the plane by law enforcement, injured as a result. Perhaps the videos taken by fellow passengers were the most shocking part of the story - and earned United Airlines a well-deserved spot in the list of companies with the worst customer service.
Calling Comcast (who purchased Time Warner, growing exponentially) customer service resolutions take a while and can be truly frustrating. Along with a difficulty in reaching a helpful team member via phone or email, customers also complain about hidden fees and charges on statements and bills. Taking an informal survey of the worst customer service companies by asking friends, family, and coworkers will reveal this company name quite often.
Bank of America is the 13th biggest company in the world, according to Forbes. Ask any customer of Bank of America how the customer service is, and you’ll hear lots of complaints - it’s hard to reach a live person, policies are strict and not customer-centric, fees and hidden charges appearing on statements, etc. Recently the bank announced they’d be lowering the threshold for people applying for loans and benefits, so their customer service could soon improve.
AT&T is the second-largest phone carrier in the nation (Verizon is number one), but it still took the number one spot for the companies with the worst customer service. AT&T users report difficulty in reaching a live human being when calling customer service or support. A merger with DirecTV could exacerbate this issue as the company grows even larger.
Publish Date: February 23, 2018 5:00 AM
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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|2.)||Avyukta Intellicall Consulting Pvt. Ltd.|
Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :
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and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
PH: (+61) 406 501 368
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
|9.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
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Instant Call Reports
Call Layout after Completion
Your Own Caller ID
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Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.
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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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|15.)||Tru29 Outsource Solutions Inc.|
Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
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