Boosting growth in a small business usually requires a significant investment. But in order to truly grow your business in a scalable manner, you must find ways to increase your output or efficiency without in turn increasing your costs and overhead. In fact, that’s the main difference between growth and scaling - the amount of investment required to create growth.
Boosting growth with a virtual receptionist has become a popular and efficient option for business owners because virtual reception services are much more cost-effective than traditional receptionist salaries and have a major hand in promoting business growth.
If you find a virtual receptionist provider with the right features, you can begin to make your intake process more efficient, collect more leads, win more loyal customers, streamline your appointments, and take back the time you would’ve spent answering the phone each day. More information on boosting growth with a virtual receptionist can be found below.
A quality virtual receptionist provider will help you improve your intake process. A virtual receptionist can handle your intake by getting the client’s information as you request and adding them to a spreadsheet or tracker for your convenience. This is a more organized approach that can save you time and prevent you from missing out on lucrative prospects!
You’ll collect more leads in general when you rely on a virtual receptionist to answer the phone. Ensuring that no calls go to voicemail means more leads are able to reach you in a timely manner - and that means more clients for you. Collect more leads by allowing a virtual receptionist to answer the calls you can’t get to and taking down pertinent information.
Having a reliable virtual receptionist answering your phone will also help build customer loyalty. When a customer knows a friendly, live person always answers the phone when they call your company, it improves your reputation with customers and makes them more likely to seek you out again in the future. Our receptionists often build connections with clients and callers they regularly speak to, and this goes a long way in creating those valuable loyal customer relationships!
A virtual receptionist can help you streamline your calendar, another method of boosting growth. If your appointments and meetings are scheduled poorly (or not at all), you’ve likely already begun to experience the negative effects. Having an organized planner or calendar will help you find extra time throughout the day that can be used productively. It will also ensure you don’t miss appointments or schedule meetings on the wrong day. Appointment scheduling and calendar management are offered free with any Conversational virtual receptionist plan.
(P.S. There’s a button to start a free 30 day trial with our virtual receptionists below!)
Boosting growth with a virtual receptionist is simple, cost-effective, and so beneficial for small businesses. Click the button below to start a free 30 day trial with our virtual receptionists - includes call answering, warm transfers, a local phone number, message taking and delivery, and voicemail boxes!
Publish Date: May 22, 2017
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|Companies Known for the Worst Customer Service||February 23, 2018|
|Glossary of Virtual Receptionist Terms||February 21, 2018|
|Leaving a Lasting Impression with Customers||November 29, 2017|
|Why You Should Stop Answering Your Business Phone||November 13, 2017|
|Customer Service Phone Call vs Email: What’s Preferred?||November 9, 2017|
|3 Surprising Things Virtual Assistants Can Do||November 7, 2017|
|Boosting Growth with a Virtual Receptionist||May 22, 2017|
|How to Create Content That Answers Common Questions||April 26, 2017|
|Customers Prefer a Callback to Being Put on Hold||April 24, 2017|
|How to Diffuse Conflict with Angry Customers||April 19, 2017|