Leaving a Lasting Impression with Customers

Things that are out of the ordinary stand out in our minds. If you are interested in leaving a lasting impression with customers, you have to do something extraordinary. That’s not nearly as intimidating as it sounds, because as you may know, many businesses offer sub-par customer service.

If you can do better than your competitor service-wise, you can win more loyal customers and leaving a lasting impression.

To keep your business top-of-mind for your customers, leaving a lasting impression is the key. Here’s how you can ensure you leave a great impression and encourage your customers to keep coming back.

Leaving a lasting impression with customers

It all starts with a plan. What would impress your customers? What do they ask for? How could you surpass their expectations? What are your limitations? These points need to be considered as you re-build your customer service plans and strategies.

Note their wants and needs

Say your audience is made up of small business owners who have not yet hired an employee. You can probably surmise that this group of people is pressed for time, looking for ways to lighten their workload, or is possibly interested in outsourcing certain task groups. They want: More time, a lighter workload, and higher profits. Can you give that to them? Probably not.

But keeping these wants in mind, you can tailor your efforts to help your customers save time and work smarter. Streamline processes so interactions with your company are short and sweet. By knowing what your customers want before they tell you, you take a step toward leaving a lasting impression.

Use your experiences

We’ve all had a great customer service experience somewhere along the line, though they may not happen as frequently as they should. Take your own experiences as a customer in account as you determine ways to leave a lasting impression with your customers. What stood out to you? How have employees and companies weaved their way into your heart in the past? Can you duplicate or replicate those conditions for your own customers to create a lasting impression?

Determine limitations

Every company faces limitations, and yours is no exception. What’s holding you back from providing the absolute best service? It could be a lack of staff, unfriendly staff, mass disorganization, low funds, limited channels of communication, and more. Find out what your company’s limitations are and do something about them.

Get rid of rude staff members that may be turning customers away dissatisfied. Hire an answering service to ensure you never miss another call. Make sure you have multiple channels of communication available for customers who need to contact your business.

Leaving a lasting impression with customers is easier than it sounds. Find out what your limitations are - why you haven’t been providing great service in the past - and use your own experiences to determine some great ways to go the extra mile for your customers.

If you’re strained for time and feel like your customer service efforts are slipping, try a 30 day trial with a virtual receptionist absolutely free. You’ll ensure that every call is answered, every lead is qualified, and every message is delivered directly to you. There’s no obligation to sign up after your trial is complete, so sign up now and start your 30 day trial today!

Source: https://www.conversational.com/leaving-a-lasting-impression-with-customers/

2023 Buyers Guide

Get Listed

Inbound Call Handling Services

 

1.)

Premium Listing Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

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Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more)Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that you are in a meeting, out of the office, or on another call, then take a message for you which we either relay by email, SMS or by actually patching the caller through to you.

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Digital Wholesale Solutions International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks) Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities). We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

7.)

Jointly International Inc. Front Office Solutions Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as: * Customer Service via chat, email or phone * Technical Support via chat, email or phone * Helpdesk * Virtual Assistant/Receptionist * Answering Service * Lead Generation * Appointment Setting * Verification * Surveys * Debt Recover, Collections

8.)

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OpsTel Services SPEED The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Performance Monitoring

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WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more)WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatically performs re-forecasting for the next time slice of the intraday, recomputes the required capacity and automatically adjust the on-field schedules according to the new computations. And obviously provides extended reporting and analytics.

 

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