Things that are out of the ordinary stand out in our minds. If you are interested in leaving a lasting impression with customers, you have to do something extraordinary. That’s not nearly as intimidating as it sounds, because as you may know, many businesses offer sub-par customer service.
If you can do better than your competitor service-wise, you can win more loyal customers and leaving a lasting impression.
To keep your business top-of-mind for your customers, leaving a lasting impression is the key. Here’s how you can ensure you leave a great impression and encourage your customers to keep coming back.
It all starts with a plan. What would impress your customers? What do they ask for? How could you surpass their expectations? What are your limitations? These points need to be considered as you re-build your customer service plans and strategies.
Say your audience is made up of small business owners who have not yet hired an employee. You can probably surmise that this group of people is pressed for time, looking for ways to lighten their workload, or is possibly interested in outsourcing certain task groups. They want: More time, a lighter workload, and higher profits. Can you give that to them? Probably not.
But keeping these wants in mind, you can tailor your efforts to help your customers save time and work smarter. Streamline processes so interactions with your company are short and sweet. By knowing what your customers want before they tell you, you take a step toward leaving a lasting impression.
We’ve all had a great customer service experience somewhere along the line, though they may not happen as frequently as they should. Take your own experiences as a customer in account as you determine ways to leave a lasting impression with your customers. What stood out to you? How have employees and companies weaved their way into your heart in the past? Can you duplicate or replicate those conditions for your own customers to create a lasting impression?
Every company faces limitations, and yours is no exception. What’s holding you back from providing the absolute best service? It could be a lack of staff, unfriendly staff, mass disorganization, low funds, limited channels of communication, and more. Find out what your company’s limitations are and do something about them.
Get rid of rude staff members that may be turning customers away dissatisfied. Hire an answering service to ensure you never miss another call. Make sure you have multiple channels of communication available for customers who need to contact your business.
Leaving a lasting impression with customers is easier than it sounds. Find out what your limitations are - why you haven’t been providing great service in the past - and use your own experiences to determine some great ways to go the extra mile for your customers.
If you’re strained for time and feel like your customer service efforts are slipping, try a 30 day trial with a virtual receptionist absolutely free. You’ll ensure that every call is answered, every lead is qualified, and every message is delivered directly to you. There’s no obligation to sign up after your trial is complete, so sign up now and start your 30 day trial today!
Publish Date: November 29, 2017 5:00 AM
Combines knowledge management with call support as continue improvement.
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eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
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Knowledge Management software
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Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.
Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.
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