Whoa, hold it right there – a virtual receptionist provider writes an article about the scenarios when virtual receptionists are a bad business decision? Sounds like a bad business decision in the making, right?
Not necessarily. We’re not the only virtual receptionist providers out there. While many small companies employ teams of skilled virtual receptionists the same way we do, many are individual contractors and freelancers providing virtual receptionist services independently. Some are employed at large, foreign call centers that route and reroute phone calls all over the place while delivering sub-par customer service.
Are you starting to get a sense of when virtual receptionists are a bad business decision? You should be.
There’s a big difference in the level of skill and service North American, native English-speaking virtual receptionists provide compared to that of their foreign call center or completely independent, freelancing counterparts.
The wrong working conditions can take a good idea – the virtual receptionist – and turn it into a business nightmare.
If you make the decision to work with a virtual receptionist, we recommend doing your research first. Why not start here? Here are 3 examples of scenarios when a virtual receptionist may be a bad business decision.
Basically, the working conditions a virtual receptionist faces are a major factor in determining how suitable their work and services will be. Where a virtual receptionist works from (and how they work) can be a pretty solid indicator of how consistent and useful their services will be. A virtual receptionist can be a bad business decision when…
There’s a difference in the consistency and level of service full-time virtual receptionists (employed by providers like Conversational) deliver compared to part-time, independent virtual receptionists who may work from home.
A freelance virtual receptionist who is working from home while caring for her young toddler is going to be less organized and available than a full-time virtual receptionist who is employed by a virtual receptionist provider and receives benefits.
As a business owner, it’s your job to make sure your customers receive the best service and assistance possible when they contact your company. That’s not possible if your virtual receptionist isn’t a native English speaker.
Even if they’ve mastered the language pretty well, accent and usage differences are sometimes enough to turn customers off.
Don’t let language differences be a barrier to your customer service – instead, opt for North American virtual receptionists that will share a cultural and lingual base with your customers.
Offering 24/7 automated service might sound like a good idea at first, but when it comes to customer service and call answering, it’s a seriously bad business decision. Studies have shown that more customers hang up and never call back when they realize they’re speaking to a machine instead of a real human being.
Every hang up could be a potential sale, lost forever. Don’t make that mistake! Always ensure there’s a live person answering your phone, even if that means your phone hours are limited to business hours only.
Basically, the working conditions a virtual receptionist faces are a major factor in determining how suitable their work and services will be. Where a virtual receptionist works from (and how they work) can be a pretty solid indicator of how consistent and useful their services will be. Keep these scenarios in mind as you search for the right virtual receptionist provider.
If you’re ready to start looking at virtual receptionist monthly plans and pricing, click below to compare our plans.
Virtual Receptionist Pricing
Publish Date: July 7, 2016
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
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- Feature rich
- Answer your calls from anywhere
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
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Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|8.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
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