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3 Surprising Things Virtual Assistants Can Do - Conversational - ContactCenterWorld.com Blog

3 Surprising Things Virtual Assistants Can Do

You may know about a lot of the tasks a virtual assistant can accomplish - answering the phone, delivering messages, calendar and appointment management, etc. are all common virtual assistant features. But some of our creative clients have come up with interesting, surprising ways to use virtual assistants - these are so neat, we wanted to share them with you!

Here are 3 surprising things virtual assistants can do. Whether you’ve been working with a virtual assistant for months or have just signed up, these tips can be great inspiration as you determine what tasks you’ll need your VA to help with. Feel free to “steal” these ideas and start using your virtual assistant’s services in new and unique ways!

3 surprising things virtual assistants can do


1. Manage your personal calendar and schedule.

Many people assume a virtual assistant can only help with business or work-related events and happenings, but that’s not the case with Conversational! Our virtual assistants can help you manage both your work and personal calendar and schedule to ensure there’s no overlap and that no event or obligation is forgotten. From your daughter’s gymnastics meet on Wednesday to your shareholder meeting on Friday, your virtual assistant can help you stay on top of important dates and times so you don’t miss anything essential. You can ask you virtual assistant to:


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  • Reach out to confirm plans with friends or family
  • Add new events to your calendar as you request
  • Remind you of upcoming events at a set time
  • Return RSVPs and accept invitations for you

2. Make reservations for you.

Just because a virtual assistant isn’t in the office with you doesn’t mean they can’t step fully into the assistant role! Your virtual assistant can make reservations for you easily. Just provide her with the name of the restaurant, the address, the number of guests, and the time you’d like to reserve a table for. She will call the restaurant and make the reservation on your behalf, then confirm that reservation with you and add it to your calendar.

You can also have your virtual assistant send confirmation of the reservation to the other members of the party who will be joining you.

3. Place orders and shop online for you.

If you’ve got some online shopping to do for a family member’s upcoming birthday or the office supply of Keurig is running low, you can ask your virtual assistant to take care of these orders for you. Simply provide your virtual assistant with the information for the credit card or PayPal account you’d like to use for the transaction and make a note of the item number or description you’d like ordered.

Your virtual assistant can place that order and either keep your card information on file securely for later purchases or destroy the card information immediately based on your instruction.

The things virtual assistants can do aren’t limited to answering phones and taking messages. A virtual assistant can be more like a personal assistant than many people realize! By letting your assistant take your calls, make reservations for you, handle your online shopping, and manage your personal calendar and schedule, you’ll be better organized and have more free time than ever!

Check out our virtual assistant plans here and learn more about pricing, included features, and more.

Source: https://www.conversational.com/3-surprising-things-virtual-assistants-can-do/

Publish Date: November 7, 2017 5:00 AM


2021 Buyers Guide Consultancies

 
1.) 
3D Vision Consulting

. Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities.
• Customer Experience strategy, design and implementation across multiple delivery channels.
• Design and implementation of full-cycle Ticket/Complaint Management Process/System.
• Develop Customer Satisfaction, Staff Satisfaction and Staff Motivation strategy and programs.
• Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs.
• Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration.
• Design Sales/Telesales structure, p...
(read more)

2.) 
Call Center Masters

Giving consulting services to call centers

3.) 
CC-CMM Certification Institute

CC-CMM Certification

4.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.

5.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

6.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines

7.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.

8.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations

9.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.

10.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

11.) 
Outsourcing Solutions

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

12.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

13.) 
Pelorus Associates

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.

14.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

15.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

16.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

17.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 



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