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Salesforce vs SugarCRM: Comparing CRM Providers - Conversational - ContactCenterWorld.com Blog

Salesforce vs SugarCRM: Comparing CRM Providers

Comparing CRM providers is much easier when you can look at two competing products side-by-side to accurately judge their merit. That’s what we’re doing with Salesforce vs SugarCRM!

Both Salesforce and SugarCRM have earned positive reputations in the customer relationship management space, but the providers vary enough to make it important to carefully study the features and capabilities of each before deciding on one. Sure, Salesforce is more well-known and commonly used, but is it truly the best CRM provider out there?

Comparing Salesforce vs SugarCRM, which is truly the best CRM software provider?

Salesforce vs SugarCRM

Salesforce vs SugarCRM: FEATURES


Salesforce Features
Lead scoring  YES
Lead segmentation  YES
Web activity tracking  YES
SMS marketing  YES
Personalize web content  YES
Predicitve analytics  YES
Bi-directional CRM syncing  YES
Event management  YES
Create invoices  YES
Create quotes  YES
Split testing  YES
Create membership sites  YES
Bulk social media posting  YES
Sales reports  YES
Real-time sales alerts  YES
Mobile app  YES
Social CRM
SugarCRM Features
Lead scoring  YES
Lead segmentation  YES
Web activity tracking  YES
SMS marketing  YES
Personalize web content  YES
Predicitve analytics  YES
Bi-directional CRM syncing  YES
Event management  YES
Create invoices  YES
Create quotes  YES
Split testing  YES
Create membership sites NO
Bulk social media posting YES
Sales reports YES
Real-time sales alerts  YES
Mobile app  YES
Social CRM

The only feature SugarCRM is lacking is the ability to create membership sites. If this capability isn’t important to you, then the features for these products are nearly identical.

Salesforce vs SugarCRM: PRICING


Salesforce Pricing
For 2.5k contacts Contact sales
For 10k contacts Contact sales
For 25k contacts Contact sales
For 100k contacts Contact sales
Full feature pricing Contact sales
Starting price Contact sales
Setup fee None
Starting # of users 5 Users
Cost per extra user Yes
Refund policy No refunds
Free demo  Yes
SugarCRM Pricing
For 2.5k contacts $400 / month
For 10k contacts $400 / month
For 25k contacts Contact sales
For 100k contacts Contact sales
Full feature pricing $1,500 / month
Starting price $400 / month
Setup fee None
Starting # of users 10 Users
Cost per extra user Yes
Refund policy No refunds
Free demo  Yes

Salesforce is a bit shy about offering its pricing information upfront - but that’s partially because the company helps create custom plans based on each company’s needs and requirements. Contact their sales team to find out more pricing information.

Salesforce vs SugarCRM: INTEGRATIONS


Salesforce Integrations
 
Leadformly integration  
Outlook integration  
Gmail integration  
Salesforce integration  
SAP integration  
Oracle integration  
Netsuite integration  
SugarCRM integration  
Microsoft Dynamics integration  
Zapier integration  
# of integrations: 700+
SugarCRM Integrations
 
Leadformly integration  
Outlook integration  
Gmail integration  
Salesforce integration  
SAP integration  
Oracle integration  
Netsuite integration  
SugarCRM integration  
Microsoft Dynamics integration  
Zapier integration  
# of integrations: 700+

Salesforce vs SugarCRM: RATINGS


Salesforce Ratings
Overall rating - 4/5 stars  
Ease of use - 4/5 stars  
Value for money - 4/5 stars  
Form templates - 4/5 stars  
Customer support - 4/5 stars  
SugarCRM Ratings
Overall rating - 3.5/5 stars  
Ease of use - 3.5/5 stars  
Value for money - 3.5/5 stars  
Form templates - 3.5/5 stars  
Customer support - 3.5/5 stars  

Overall Winner: SALESFORCE


Salesforce vs SugarCRM boils down to this: Salesforce is more commonly used, so finding sales staff that is already familiar with the program is much easier with Salesforce than with SugarCRM. While both providers offer similar features and integrations, they are priced a bit differently. However, Salesforce is worth it. The customer support, ease of use, and value for the cost just can’t be beat. It ranks above SugarCRM in every segment. Salesforce is the winner in Salesforce vs. SugarCRM!

Source: https://www.conversational.com/salesforce-vs-sugarcrm-comparing-crm-providers/

Publish Date: March 2, 2017 5:00 AM


2021 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

3.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
Consilium Software

Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
(read more)
PH: (+61) 406 501 368

6.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
PH: 617-723-6400

7.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

8.) 
MattsenKumar LLC

Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
PH: +91 99026 10044

9.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

10.) 
Nuxiba Technologies

CenterWare
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.

Easy setup and usage, request a quote or schedule a live demo today!


11.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

12.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
PH: 0217991445
 



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