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What If You Lose Your Passion for Your Small Business? - Conversational - ContactCenterWorld.com Blog

What If You Lose Your Passion for Your Small Business?

“If you love what you do, you’ll never work a day in your life.” 

You’ve probably heard that passion is a key ingredient of any successful small business or startup. Maybe you know it first-hand. But what happens if you lose your passion for your small business? Does that mean it’s time to part ways with your business and pursue a new path? Or does it just mean it’s time to make a change?

What if you lose your passion for your small business?

If your business is doing well but no longer excites you, it’s time to make a change. That doesn’t mean you need to start a new business or completely dismantle your current operations. It could be a small change, but any changes you make need to reflect what it is that you’re passionate about. What made you start this business in the first place? What used to excite you about it? What have you learned since then? What do you find yourself getting excited about instead?


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You can use these questions to better define what you feel is missing from your small business and determine what kinds of changes you can make to bring back the spark.

Remember the beginning

What made you start this venture? Why were you excited about your business in the beginning? Remembering what made you passionate about it in the first place can help you rekindle some of that passion today. Did you start out with a mission to help a certain demographic? Did your business idea arise out of a frustrating or less-than-perfect experience you’ve had in the past? Look back on what made your business exciting in the beginning to rekindle your passion.

Take some time off

We have a clearer perspective after we’ve had time to ourselves to think things over. The problem might not be a loss of passion for your business, but instead could be due to overworking yourself and dealing with stress. Take some time off to think, but don’t spend the whole time worrying about your business. Use the time to recharge, enjoy yourself, and take a break from your business.

>>Take a vacation from your business to clear your mind.

When you return, it could be with new ideas to make things more exciting for you, or a new direction you want to take the company in. Even if you don’t come up with any changes you’d like to make, your time off will help you focus better and get more clarity.

Delegate what you hate

Yes, life is full of things we don’t want to do, and sometimes, there’s just no way around it. But if you’re a small business owner, you don’t have to keep doing the work you hate. If certain tasks are especially distasteful for you, delegate them to someone else. If you’ve been a solo-preneur up to this point, consider outsourcing some tasks, like receptionist duties, to make your job that much easier and more enjoyable.

>>Afraid to delegate? Read our post about getting comfortable with delegation here.

Disrupt your own business

Maybe you’ve gotten a little too comfortable with the way you do things. You can awaken your passion for your small business by disrupting your own business and making a major, innovative change. Ask yourself, “What would make my work more exciting?” Brainstorm a few ideas, rank them, and implement what sounds best.

We recently wrote a post about falling in love with the problem your business is trying to solve instead of falling in love with your business (the biggest mistake startup founders and small business owners make). Take a big picture look at your company, who you serve, and what you do. What can you change to shake things up in a way that pays off for your business?

Read next: 6 Quick Quizzes for Entrepreneurs That Teach You Something About Your Business

6 Interesting & Unique Quizzes for Entrepreneurs

Source: https://www.conversational.com/what-if-you-lose-your-passion-for-your-small-business/

Publish Date: February 22, 2016


2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 



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