Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

The 10 Biggest Outsourcing Don’ts - Conversational - ContactCenterWorld.com Blog

The 10 Biggest Outsourcing Don’ts

We’ve talked about the multitude of reasons to outsource, but this post is different. Outsourcing can be the best decision you’ve ever made for your business if you implement it in the right ways. If you’ve made the decision to start outsourcing, you can do it two ways: The right way or the wrong way. The wrong way – the outsourcing don’ts – are the focus of this post.

Learn about the biggest outsourcing don’ts and how you can avoid making these mistakes below.

The 10 Biggest Outsourcing Don’ts

  1. Don’t go with the first provider you find on Google. Do your research before settling on a provider to outsource your work to!
  2. Don’t discard a possibility just because their current plans aren’t a good fit. Ask for a custom plan and you’ll be surprised at how often providers will adapt to your needs.
  3. Don’t prioritize cheap over cost-effective. Cheap services do cheap work. Cost-effective services cost what they’re worth and trust us – paying a little more will be worth it.
  4. Don’t outsource too much too soon! It’s tempting, but the best way to start outsourcing is by getting your toes wet, outsourcing a few tasks and analyzing the returns and results.
  5. Don’t keep paying for too much office space if outsourcing enables you to cut down on your on-site staff or tasks. Move to a smaller space, or try a home office to save more money.
  6. Don’t pay for additional services you may not need simply because they’re offered at a low cost or the provider representative does a great job “selling” them to you.
  7. Don’t expect automatic efficiency and cost savings when you start outsourcing. Be critical and evaluate the returns and results you get from your provider.
  8. Don’t skip the online reviews when you’re shopping for a provider to outsource to. Other business owners’ opinions are one of the best indicators of how effective an outsourcing service will be.
  9. Don’t micro-manage your outsourcing provider. Do your homework before you begin the working relationship. Get all your priorities and requirements out in the open so there are no surprises.
  10. Don’t work with freelancers when you’re outsourcing unless they have stellar credentials and references. When possible, outsource to a provider or agency. There’s more protection for your business this way.

More outsourcing resources

Looking for more tips on what to avoid and what to look for when you start outsourcing? Check out these great resources to learn more about outsourcing effectively.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

  • How to Outsource: 12 Do’s and Don’ts
  • The 7 Biggest Outsourcing Mistakes to Avoid
  • Top 12 Mistakes to Avoid When Outsourcing
  • Outsource Your Way to Success
  • Advantages and Disadvantages of Outsourcing

Source: https://www.conversational.com/10-biggest-outsourcing-donts/

Publish Date: June 21, 2016


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from Conversational

Recent Blog Posts:
Companies Known for the Worst Customer ServiceFebruary 23, 2018
Glossary of Virtual Receptionist TermsFebruary 21, 2018
Leaving a Lasting Impression with CustomersNovember 29, 2017
Why You Should Stop Answering Your Business PhoneNovember 13, 2017
Customer Service Phone Call vs Email: What’s Preferred?November 9, 2017
3 Surprising Things Virtual Assistants Can DoNovember 7, 2017
Boosting Growth with a Virtual ReceptionistMay 22, 2017
How to Create Content That Answers Common QuestionsApril 26, 2017
Customers Prefer a Callback to Being Put on HoldApril 24, 2017
How to Diffuse Conflict with Angry CustomersApril 19, 2017

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 485 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =