4 Problems Virtual Receptionists Solve for Small Businesses

When a small or large business starts to consider outsourcing, they will look at the benefits of hiring a third party to cover specific positions.

One of the most popular positions to outsource, especially for small businesses and home businesses, is the traditional in-house receptionist.

By outsourcing in-house receptionist duties to a virtual receptionist, a small business can simultaneously solve several problems a business runs into naturally as it begins to grow without paying a full-time salary or needing the additional office space a receptionist requires.

4 Problems Virtual Receptionists Solve for Small Businesses

Here are 4 problems virtual receptionists solve for the businesses they represent.

The issue of cutting costs

Often, companies will begin outsourcing to cut costs. Small businesses may decide to turn their incoming phone calls over to a virtual receptionist to help lower company overhead. Compared to an in-house, full-time receptionist, a virtual receptionist instead. Most businesses can cut the cost of a receptionist from 50% to 80% by switching to a virtual receptionist.

If your small business receives a large volume of calls, the savings may be even greater. You may have to employ multiple in-house receptionists to handle the calls, but with a virtual receptionist service, you will get a team of dedicated and professional receptionists to answer your phone calls. You just pay a flat monthly fee for the package that fits your needs instead of a salary or an hourly rate.

The bad customer service problem

Since most virtual receptionist services use professional training programs for their workers, businesses gain the benefit of better customer service. When hiring a virtual receptionist, you employ individuals that are dedicated to taking care of your callers in the most professional way.

Not only are virtual receptionists adequately trained in the art of customer service, but they can also offer longer and more flexible hours than an in-house receptionist can. Even if your office is closed, you may be able to leave the phone lines open after hours because your virtual receptionist is still working.

The issue of missed calls

Many small businesses hire a virtual receptionist because they realize how much money they may be missing out on due to missed phone calls. Even if the missed calls go to voicemail, about one-third of those callers (33%) will not leave a message. That’s a lost lead!

Additionally, calls are missed even with an in-house receptionist there to cover the phones. An in-house receptionist has to take breaks to abide by federal law, and you may not always be available to cover the phones while they are away. Sick days, vacation days, special project work and more may also keep your receptionist away from the phones and result in missed calls and leads.

With a virtual receptionist service, you never have to worry about missing calls. When one receptionist takes a break, another covers your phone calls with full access to your company greeting and call handling preferences to ensure the phone is always answered the way you want it. This benefit alone makes hiring a virtual receptionist worth it for many companies.

Chronically low productivity

We all get 24 hours in a day and cannot add any more to that. However, we can add more productivity to the hours we have by passing off tasks to others! By switching your phone calls over to a virtual receptionist, you can free up your time and the time of other employees for other tasks that may be a higher priority for your business right now.

Learning to delegate lower-priority tasks that are still of the utmost importance to your business is the key to becoming more productive without sacrificing quality and other foundational aspects of your business.

These are the 4 problems virtual receptionists solve for small businesses as soon as they begin working with them. Keep in mind that the features offered by a virtual receptionist range widely and depend on the provider. Conversational Receptionists is a leader in the industry and offers some of the lowest virtual receptionist pricing among similar providers.

Click here to start an absolutely free 30 day trial with one of our virtual receptionists – we’re confident you’ll love the boost in productivity, customer service success, and cost savings our service will provide!

Source: https://www.conversational.com/4-problems-virtual-receptionists-solve/

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1.)

Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

2.)

ComSys S.A. CLink for CRM and Call Center Integration CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions. PH: +302109241486 https://www.comsyscx.com/products/clink/

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Consilium Software Consilium UniAgent™ Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365... (read more)Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs. UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365, Oracle Service Cloud & Siebel, BMC Remedy, Sugar CRM, ServiceNow, SAP C4C, FreshDesk, and more. Consilium UniAgent™ CRM connectors are proven in over 110 countries with thousands of agents globally. Enterprises are proactively working towards enhancing their Customer Experience (CX) strategy to optimize omnichannel interaction throughout the customer lifecycle. Consilium UniAgent™ is delivering this as a Connected Digital Experience, being at the center of the agent and customer interaction. The 8.0 release of UniAgent™ is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels (chat, SMS and social media.) As we enter the next stage of the global pandemic, contact centers are faced with the prospect of permanently allowing at least some of their agents to be Work-from-Home agents, without reducing the customer experience (CX.) UniAgent™ Mobile (UA™ Mobile) provides a mobile phone-based solution for Work-from-Home (WFH) agents, and can also be used from tablets or PC’s, all without the need for installing anything or requiring VPN. UniAgent™ is now available in a cloud-hosted deployment model. Our choices of subscription-based or owned-license pricing gives the flexibility customers and partners need. UniAgent™ can reduce call handling time, accelerate resolutions, and allow for faster call processing to reduce customer wait times in queue. Contact centers can shorten the total time agents spend on inbound and outbound calls, increasing agent productivity by up to 25% by providing customer information to an agent's desktop at the same time the customer call arrives. This cost saving alone can provide a rapid return on investment (ROI). In addition, quick resolution of customer concerns is possible because agents can now use the historical information in CRM’s to shorten call hold times and quickly address the problem. Finally, simple on-screen click-to-talk capabilities are integrated into the CRM screen, allowing agents to initiate outbound calls quickly. Features and Benefits • Automatic logging: Administrators and managers get Cisco CUIC reporting of all agent activity, and voice and non-voice contact activity is also saved to the CRM. • Omnichannel federation: Support for voice, chat, email, and Universal Queue/UQ routing with Single-Sign-On supported • One-click dialing: Agents need only to click on a phone number once in the CRM to place calls, saving time and removing the possibility of dialing wrong numbers. • Pre-packaged integration: Allows pre-packaged integration between CRM’s and the Cisco Unified Contact Center solutions for fast, easy installation, and easy upgrades when Cisco Unified Contact Center and CRM product versions change. • Full telephony functions: All telephony functions in the CRM agent desktop including phone control, caller identification, and screen pops • Proven architecture: A robust, proven architecture that has been successfully deployed for governments and Fortune 500 companies since 2008. PH: (+61) 406 501 368 https://consiliuminc.com/product/UniAgent-crm-cti-connector

4.)

IntraNext Systems IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments. PH: 888.638.6398 https://intranext.com/solutions

5.)

Megacall CRM integration CRM We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard. This type of integration will simplify the work of your team and improve the management performance of the contact list and its information. PH: +34 952 667 511 https://megacall.es/

6.)	NovelVox NovelVox CTI Connector NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more. PH: (+1) 301 202 3672 https://www.novelvox.com/cti-connector/

 

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