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Virtual Receptionists vs Traditional Receptionists - Conversational - ContactCenterWorld.com Blog

Virtual Receptionists vs Traditional Receptionists

What are the differences and similarities between virtual receptionists vs traditional receptionists? This is a question we get frequently from potential and new clients. Some already have a traditional receptionist and want to see if the grass is truly greener on the other side; some aren’t sure yet if they’re going to hire a virtual or traditional receptionist. Some are simply curious.

This post will answer all your questions about virtual receptionists vs traditional receptionists. Let’s start with the similarities between the two.

Virtual Receptionists vs Traditional Receptionists: Similarities

Both virtual receptionists and traditional receptionists handle basic administrative tasks: Answering the phone, greeting customers, managing appointments and calendars, and offering basic customer service.

Both virtual and traditional receptionists result in your callers being greeted in a customized manner by a live human being (trust us, this is very important if you want satisfied customers!).

Both virtual and traditional receptionists ensure that you don’t have to answer the phone yourself, which can appear unprofessional to callers and make your business seem smaller than it really is.

These are the similarities between virtual receptionists vs traditional receptionists. Now, let’s take a look at the differences - this is where it begins to become apparent which option is the most effective and beneficial for small businesses.

Virtual Receptionists vs Traditional Receptionists: Differences

Availability

Availability can differ between virtual receptionists vs traditional receptionists, so keep the following differences in mind.

A traditional receptionist usually works 40 hours per week, Monday through Friday. If a traditional receptionist ends up working more than 40 hours per week, you are legally required to pay them overtime, which can get costly very quickly. A traditional receptionist working in-house will also need to take federally-mandated lunch breaks, 15-minute breaks, sick days, vacations, holidays off, etc. This creates an availability issue that can leave you in tight spot when your receptionist suddenly needs the day or week off.

A virtual receptionist has a schedule based on when you need them available - whether that’s after-hours, mornings only, every other weekday, full-time, weekends, or just when your in-house receptionist is taking vacation. Conversational allows you to customize and change your virtual receptionist schedule any time.

Virtual receptionists don’t take lunch breaks, 15-minute breaks, sick days, or vacation time. The Conversational team ensures you always have a virtual receptionist available during your scheduled times. The availability of a virtual receptionist can’t be matched by traditional receptionists.

Overall cost

Cost is the area where virtual receptionists vs traditional receptionists really differ.

PayScale notes that in October 2016 (the most recent data available) the nationwide average salary for a full-time traditional receptionist was $25,920. That figure does not include the additional cost of hiring a traditional receptionist: Benefits, insurance, bonuses, and miscellaneous costs of having a receptionist use office space and materials for the job.

Additionally, traditional receptionists that work full-time must take a daily lunch break of at least 30 minutes along with two 15-minute breaks throughout the day. It adds up to a lot of downtime that you end up paying for.

While virtual receptionist prices vary widely based on the provider, Conversational’s pricing is straightforward and offers some of the best value in the industry. Conversational offers 3 tiered plans to fit any business’ need or budget, ranging from $129/month (100 minutes) to $579/month (500 minutes).

And because you pay only for the minutes your virtual receptionist actually spends on the phone (no downtime!), the minutes included with your plan last much longer than you might imagine. Additionally, Conversational offers every new client a free 30 day trial including 1,000 minutes so you can try the service risk-free.

Consistency and reliability

The consistency and reliability of virtual receptionists vs traditional receptionists is noticeable.

Traditional receptionists may be consistent and reliable (depending on who you hire), but as mentioned above, regular issues like sick days, vacation time, high industry turnover rates, and more can make working with a traditional receptionist a bit of a gamble.

Virtual receptionists are trained to be consistent in their work and are reliable. They don’t take scheduled breaks, vacations, or even sick days without ensuring another virtual receptionist on the team is there to answer your phone calls. They’ll answer the phone with the greeting you customize each and every time your phone rings. They’ll be available during the hours and times you’ve outlined - no matter what. That’s reliability at it’s best.

Virtual receptionists vs traditional receptionists may have a few similarities, but they have more differences. Comparing these two versions of the same administrative position is helpful in determining if you’d prefer working with virtual receptionists or traditional receptionists.

We encourage you to try our virtual receptionist service free for 1 month to help you make a decision. Click the button below to start your trial including 1,000 minutes!

Source: https://www.conversational.com/virtual-receptionists-vs-traditional-receptionists/

Publish Date: April 17, 2017 5:00 AM


2021 Buyers Guide Headsets

 
1.) 
Premium Listing
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656


2.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

3.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224

4.) 
CTCOMM

Plantronics
Jabra
Sennheiser

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
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* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232
 



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