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5 Ways to Show You Love Your Customers - Conversational - ContactCenterWorld.com Blog

5 Ways to Show You Love Your Customers

You love your customers, but are you good at showing it? The business-customer relationship is one example of when playing hard to get just won’t cut it. You need to show that you love your customers in a clear and non-ambiguous way. Showing your love for customers can easily go into the cheesy/corny zone if you’re not careful. There are plenty of ways to show you love your customers around Valentine’s Day and beyond, and we’ll share some great examples in this list.

Here are 5 ways to show you love your customers!

5 Ways to Show You Love Your Customers


Educate them

One of the best ways to show you love your customers is by educating them about your industry or business. You can do this by writing informative how-to blog posts, eBooks, whitepapers, and even by offering free coaching or consultation sessions.

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Educating your customers works in several ways:

  1. Helps your customers learn something new about your business or industry
  2. Gives your customers the satisfaction of receiving something of value from you
  3. Educates your customers on your business, making them more likely to continue to purchase from you
  4. Brings additional traffic to your website from non-customers who want to learn about your industry
Give the gift of literature

Is there a book that is considered required staff reading at your company? What about a book that changed your life and proved to be valuable for you? A best-seller that you know your customers would enjoy? You can give the gift of literature to your customers to show you love them.

It’s a personal touch that delights customers, especially in the dreary post-holiday days when receiving gifts seems like a faint memory.

Choose a book (one of our favorites: Made to Stick) and send a copy to your customers or a segment of your customers to really wow them and show how much you appreciate them!

Loyalty programs

Loyal customers should be rewarded. Starting a loyalty or rewards program is one of the best ways to show you love your customers! If they’re going to buy from you on an ongoing basis, why not offer them special incentives to do so? It lets your customers know that you appreciate their loyalty and puts your love for customers into action.

A loyalty program can be as simple or complex as you want. The possibilities are endless when it comes to rewards you can offer - from discounts and free shipping to free stuff.

Talk back on social

If customers mention you on social media and you don’t reply, you’re not sending the message that the feeling is mutual. You want customers to know that you love them back, so don’t be afraid to talk back on social and let them know that love is in the air!

When a customer sends a shout-out on social media, reply as quickly as you can. Be sincere and don’t rely on auto-responders to share your sentiment. It can be as simple as saying, “Thanks for the shoutout! We are so thrilled to have you as a customer - the feeling is mutual!”

Send a sweet treat

Finally, the tried-and-true method of getting to someone’s heart through their stomach is always a win. Send a sweet treat to your customers to keep your business top-of-mind and show your love.

Businesses rarely send items through the mail these days, so you’re sure to stand out when a box of cookies with your sticker attached arrives at your customers’ door!

You love your customers and it’s time to stop being shy and start showing it. Use these ideas to show you love your customers and we think you’ll start getting more customer love in return!

Source: https://www.conversational.com/5-ways-to-show-you-love-your-customers/

Publish Date: February 10, 2017 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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