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We’re saying a hearty goodbye to 2016 and a hopeful hello to 2017! With the new year, it’s common to create resolutions to improve various aspects of our lives, relationships, and well-being. Whether you’ve made resolutions for the new year or not, we’d like to suggest that you resolve to improve your phone communication for the new year. Why?
Your phone presence and method of communicating with clients, customers, and callers says a lot about your business. The manner in which you answer the phone, how quickly you return missed calls, how many calls you miss in the first place, the level of customer service you offer – it all works together to create the customer experience you’re offering your callers. And trust us – the calling experience can always be improved.
Resolving to improve your phone communication for the new year is one of the smartest resolutions you can make this year. Read a few specific areas of phone communication you should focus on improving in 2017 to make the most of your phone presence!
If you’ve been using an automated answering system to catch your calls and attempt to capture phone leads, resolve to put an end to it this year. Statistics repeatedly show that customers hate IVR (interactive voice response) call systems and routinely hang up and choose another company if they’re having trouble navigating the phone menu.
You read that correctly – every call should be answered BEFORE the third ring in order to show your callers that you value them and are prompt and efficient in the way you do business. Letting the phone ring beyond the second ring tells callers, “Time to try the next company on the list!”
You should aim for a healthy balance of professional and friendly on the phone. You want to be warm and welcoming while remaining professional and consistent in your mannerisms. If you’ve been curt or cold on the phone in the past, now’s the time to resolve to be friendlier on the phone. And if that sounds challenging, allow Conversational virtual receptionists to answer your calls for you and deliver the messages to you.
If you’re interested in improving your phone communication for the new year, hiring a virtual receptionist is the easiest and most cost effective method of doing so. Working with a virtual receptionist from Conversational will allow you to:
Achieving your resolutions may not be nearly as hard as you think. You don’t have to put your staff through a rigorous training program. Instead, you can hire a virtual receptionist service to achieve many of the possible phone communication resolutions.
Hiring a virtual receptionist will ensure all your callers are greeted in a friendly and professional manner. It will also ensure all the incoming calls are answered promptly. Just these two benefits, alone, can help you to achieve many of the possible New Year’s resolutions for the phone communications of your business.
Along with providing a professional and friendly person to promptly answer the phones, a virtual receptionist service can also help save you time, make you more productive and increase your bottom-line. Since every phone call will be answered, you won’t have to worry about missing another call. Missed calls could be costing you missed sales and profits, but with a virtual receptionist, this is no longer an issue.
There are many other benefits of hiring a virtual receptionist, as well. If you want to make sure your phone communications become an important part of your business’s New Year’s resolutions, you may want to reevaluate your original list. Look into hiring a virtual receptionist service to help you achieve your new phone communication resolutions for 2017. Find our monthly pricing plans here.
Publish Date: December 27, 2016 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
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Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
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By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
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