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If You Hire Full Time, These Benefits are Required by Law - Conversational - ContactCenterWorld.com Blog

If You Hire Full Time, These Benefits are Required by Law

Thinking about hiring full time employees? It’s important to consider the benefits you’re required by law to provide. Employee benefits are a major factor in their consideration of working for your company.

Two jobs that offer the same salary and a similar commute could hinge on the deciding factor of which employer provides better benefits.

Employee benefits fit under two categories: Those required by law, and those provided by the employer that are not required by law.


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In this post, we will talk about the different benefits that are required by law when you hire full time employees and what you need to do to ensure you’re business is operating legally.

Social Security Taxes

If you hire full time employees, you have to pay Social Security taxes. You must match the rate your employees pay out of their paychecks.

Helpful resources from the Small Business Administration:

  • Information and Resources for Employers
  • Instructions for Hiring Employees Not Covered by Social Security

Unemployment Insurance

Depending on the state your business is located in, you might be required to pay unemployment insurance taxes when you hire full time employees. If you’re in a state that requires it, you’ll need to register with your state’s workforce agency.

Find your state workforce agency here.

Disability Insurance

Disability insurance is only required in certain states. The purpose of this type of insurance is to provide partial wages to eligible employees who are dealing with non-work related sickness, conditions, or injuries.

The states and U.S. territories that require disability insurance are as follows:

  • California
  • Hawaii
  • New Jersey
  • New York
  • Puerto Rico
  • Rhode Island

Family and Medical Leave Benefits

The Family and Medical Leave Act (FMLA) requires employers with 50 or more employees and all public employers to provide leave for the following scenarios:

  • Birth and care of a child; Placement for adoption or foster care
  • Care of an immediate family member (parent, spouse, or child) with a serious health condition
  • Care of employee’s own serious health condition

FMLA requires that you allow for up to 12 weeks of unpaid leave for any of these scenarios on the condition that the employees’ job will still be there when they return. It also requires that you keep up group health coverage during that time as if the employee did not take leave.

Other leave benefits are optional for employers to provide, but not required by law. These include:

  • Holiday/vacation leave
  • Jury duty
  • Personal leave
  • Sick leave
  • Funeral/bereavement leave

Workers Compensation

If you hire full time employees, you must have Worker’s Compensation Insurance. You can obtain this type of insurance from your state’s Worker’s Compensation Insurance program, by self-insuring, or through a commercial insurance carrier.

Feeling overwhelmed by these benefits?

If it seems overwhelming to pay for these required benefits, you should look into hiring freelancers or contractors to outsource your tasks to. Our company provides virtual receptionist and live chat services. Other companies provide accounting services, content writing, and more. You can save a lot of money on taxes and benefits by outsourcing instead of hiring full time.

Source: https://www.conversational.com/if-you-hire-full-time-these-benefits-are-required-by-law/

Publish Date: February 23, 2016


2021 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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