Attorneys are very busy people. They need to be in court often and have to remain flexible for their clients. The law office can offer some needed administrative support, but often, talented paralegals get stuck answering the phones instead of doing legal research.
If you want to really succeed as an attorney and make use of your paralegal’s talents, it’s time to look for a virtual receptionist.
How much time are your experienced paralegal staff wasting by answering routine calls? You can have a virtual receptionist cut their call volume in half or less with a virtual receptionist.
When a virtual receptionist takes over your law firm’s calls, your in-house team only needs to answer the phone when it’s a screened call forwarded by the virtual receptionist. In many cases, the receptionists will bypass your in-house receptionist and forward the call directly to you or the correct department.
Placing a receptionist in charge of your incoming calls frees up your current receptionist to handle other tasks, like greeting clients, filtering emails, filing and other office duties.
If you have a paralegal answering the phone, they will have more time to perform research for you and help build your cases.
Growth requires money, but a virtual receptionist is one of the most cost effective ways to support new growth.
Your virtual receptionist won’t require any new space in your office. You will have the space you would have used for a receptionist free for another employee or open space.
It’s possible for an attorney to work from home or from a smaller office with a virtual receptionist. You just need a place to meet clients in person as you can allow your team to work from home as well.
When you need to hold meetings, you can use a virtual office space for the day, which frees you up to work from wherever you want without the high cost of an office space.
Without the need or a physical office space, you will have the convenience to serve a larger area. You may receive clients from multiple locations all over the state or near the larger city you work in. They may be too far to drive to your central office, but if you could meet them in their area, you may be able to provide your legal services within a larger area.
By eliminating the need for a central office, you can actually allow your partner attorneys to work within their location. A virtual receptionist will act as your central office by taking all calls and forwarding them to the right person based on the location of the client. This may help save money for both the law firm and the client.
Many attorneys take on plenty of financial risk with specific cases and the enormous overhead that comes with an office space. A virtual receptionist provides an easy way to reduce costs, while maintaining your image and operations. With multiple virtual receptionists, you will be able to have all incoming calls handled at the same time.
Along with gaining financial stability by lowering your overhead, you will actually be trusting experts in customer service with all your incoming calls. Top virtual receptionist services provide only highly qualified individuals to answer your phone calls.
Just one missed call could cost you thousands of dollars. Every case is important and you never know when somebody will call needing an attorney.
A virtual receptionist has you covered! You won’t have to worry about any calls going to voicemail. All calls will be answered and all callers will get to speak with a live receptionist. Whether you are in court, a meeting or simply out for the day, your virtual receptionist will handle every single phone call you receive.
Imagine how much more you could make if are losing just one case per month due to voicemail or missing the call. You may have no idea how many clients you are missing simply because most people hang up on voicemail.
Along with not missing another client call, you won’t have to check your voicemail and remember to return it. Virtual receptionists provide detailed messages via email and text message, along with reminders, if necessary. You can even have them return the message, in some cases.
There are several reasons why every attorney should have a virtual receptionist. Whether you are just starting out or you are ready to grow, a team of virtual receptionist will provide the opportunity to keep costs down, gain flexibility and never miss another important call.
Publish Date: January 30, 2017 5:00 AM
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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|2.)||Avyukta Intellicall Consulting Pvt. Ltd.|
Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :
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and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
PH: (+61) 406 501 368
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
|9.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
All rates include:
Instant Call Reports
Call Layout after Completion
Your Own Caller ID
Automatic sending of Mails
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Call Lists for Agents
Different Levels of Administration
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Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.
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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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|15.)||Tru29 Outsource Solutions Inc.|
Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
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