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How can an Answering Service Benefit an Oil & Gas Company? - Conversational - ContactCenterWorld.com Blog

How can an Answering Service Benefit an Oil & Gas Company?

Do you feel overwhelmed some days trying to run an oil or gas business? When you are handling daily operations, you don’t always have access or the ability to handle incoming calls. That is why many in the industry are starting to use an answering service that can help with the workload and keep from missing customer calls.

The last thing a business wants is to miss calls and potential business opportunities. It equates to missing out on income and the ability to maintain high levels of customer service. When you work in such a complicated industry, it’s important that you are able to maintain a professional image and a great level of responsiveness with your callers. Take a look at why it might be time for you to hire an answering service for your oil or gas company.

Times when you may need the phone more than ever

Why is the phone so important to an oil and gas company? For starters, it’s the way your customers are going to reach you, as well as government regulators, media outlets, and environmental watch groups.


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In addition, you may have forgotten how important it is for your employees to have an easy way to reach you while out on the job. Having professionals answering your phones at all times can ensure that everyone gets a timely response, including employees who might have an urgent call to place.

When it comes to your employee safety, having someone available to answer the phones is essential. An answering service with call experts can help you keep your staff safe by responding to urgent calls from your staff on the job. If your employee is working alone on a job, it’s typically required by the government that the health and safety of the employee is protected by having a call center with a live operator at their disposal, in addition to email, voicemail, satellite devices, and SMS check in’s.

If your staff member runs into an emergency, they need to have a call expert available to speak with so that a company official and dispatch service can be alerted immediately. In addition, while many employees are given alarms to alert of fumes, unlawful entry, or other threats, they may not always function well–making a call center more important than ever. They can be available as a backup option and to monitor your alarm systems.

What else can an answering service do for me?

When you are running a busy oil or gas company, there may not be much time available for you to watch the phones, check emails, or work on your marketing efforts. Answering services can help you with additional administrative tasks like these and they will save you money from hiring additional staff members.

Call centers handle all types of tasks for businesses and they work from their own, remote location which saves you from providing someone with a salary, benefits, a workspace, and a phone line. You’ll see a return on investment when you no longer have to worry about full-time salaries, training costs, recruiting costs, and equipment for a new staff member.

A reputable call center will need nothing more than a small learning curve to learn any customized options for your business’ needs, and their service will cost much less than a full-time staff member would.

When you need someone to man the phones in case of emergencies, customer calls, media contacts, and otherwise, it makes more sense to bring in an answering service to help you with the workload than trying to handle it all yourself.

Bring in an answering service today to get commercial services you need, save your company money, and improve your operation’s efficiency–all while keeping your employees safe and your business in compliance. It’s the best investment you could make this year for your growing business.

Source: https://www.conversational.com/how-can-an-answering-service-benefit-an-oil-gas-company/

Publish Date: February 5, 2016


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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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