The success of your business depends on your customers. That is why it is important that you provide outstanding customer service. When phone calls are not answered, you are missing out on a world of opportunity. You could lose a potential lifelong customer when you don’t answer the phone.
It can be hard for small business owners who are trying to run their business efficiently. It has been proven that most individuals will not leave a message if they call a business and get the answering machine. However, if you opt to hire a virtual receptionist, your clients will be cared for more efficiently. This is a cost effective solution, as they work from a remote location and you do not have to pay them full time benefits.
Here are some things you miss out on when you don’t answer the phone.
Every call is important, and missed calls will cause your business. More than likely, calls coming into your office are about information that someone has seen on your website or social media platform. It is only habit for individuals to research products and services online. When they have a question or are ready to buy, they will call the business. If that phone call goes to voice mail, chances are they will go to your competitor.
Your marketing efforts require time and money. When you allow phone calls to go to voicemail, the money you spent on marketing is being thrown away. This could add up to be thousands of dollars, plus the time you have invested. Marketing is something you want to make the most of, so do not waste your efforts on missed calls. Hiring a virtual receptionist will ensure you have a knowledgeable staff member to answer all your calls, and help potential clients.
When you don’t answer the phone, it will cause customers to complain, and that will lead to frustration for you. Virtual receptionist is trained to care for all aspects of the customer’s needs. They can answer frequently asked questions, book appointments, take detailed messages, and forward phone calls to the right staff members.
This will help cut down on the aggravation that you and your customers will experience. Virtual receptionist will ensure all phone calls are handled in a timely fashion, which will cut down on angry customers and help your business be more productive.
It matters who is answering your phones, because customers want to be helped right away. If the person who is answering the phones is not knowledgeable about your business offerings, this could cause frustration for your clients. You could end up losing more business because this will not leave a good impression.
Customers want to buy from businesses who know their products and services. If the person who answers the phone knows nothing other than how to say hello, this will reflect on your business in a negative way. Every phone call could turn into a sale, so ensure you treat them that way.
When you are offering products or services for sale, it is important to form a relationship with customers. People want to do business with those that they can trust. Forming a relationship with potential customers will help secure a sale, and future business. Customers will return to do business with you if you take care of them.
Getting to know your customers is one of the best things you can do for your business. If you have a relationship with a customer, they will always choose you over a competitor. When you let phone calls go to an answering machine you are missing out on these opportunities. Having a live person answer the phone will form the foundation of a lasting relationship with clients.
A virtual receptionist is an affordable choice when it comes to caring for phone calls. They are contracted, so you will not have to pay them full time benefits. Their hours are flexible, which means you can use them whenever you need them.
If you want to extend your business hours to improve customer service, then you can use a virtual receptionist to obtain this goal. Having a live person answer your phones will make your customers feel important, and reassure them that their needs are efficiently being cared for. Remember, if you don’t answer your phone, the next company on your caller’s list will. Allow Conversational to answer every phone call and ensure you don’t miss out on new customers and profits!
Publish Date: December 28, 2016 5:00 AM
Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
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Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.
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The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.
Aspect Via is the premier large-enterprise cloud contact center platform and solution featuring best-of-breed contact management and workforce optimization applications. Cloud neutral technology enables businesses to choose the cloud, hosted or hybrid deployment environment they prefer.
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
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INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
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CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers to the best possible solution for their business. This includes:
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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|10.)||Call Tracking Metrics|
CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.
Conditionally direct calls, texts, chats and forms based on:
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Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.
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From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
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Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.
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Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
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Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform.
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Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including:
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Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.
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