Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Setting the Gold Standard for Virtual Assistants - Conversational - Blog

Setting the Gold Standard for Virtual Assistants

In order to provide the best virtual assistant services, you have to know what else is out there. Most importantly, you have to know what the competition is lacking so you can build a service that bridges that gap.

When we started building our virtual assistant plans, we used the requests from our clients and reviews online to determine what the most appreciated virtual assistant features are – and determine some new, innovative features other providers weren’t offering yet.

Conversational: Setting the Gold Standard for Virtual Assistants

We put those services together in our flexible virtual assistant plans and began offering them to clients big and small across the U.S. Today, our virtual assistant service is top-rated and we’re happy to be a 5-star company on review sites like TrustPilot.

We’re setting the gold standard for virtual assistants because we know our clients need skilled administrative assistance from a trusted provider that makes the process as ordering a product online.

What is the gold standard for virtual assistants?

When we refer to the gold standard for virtual assistants, we’re talking about meeting a high standard that separates the best virtual assistants from the mediocre. Mediocre virtual assistants are a dime a dozen.

You can easily find them on sites like Upwork, but with some important caveats: They may not be native English speakers, they may not have the experience you’re looking for, and in some cases, they may be completely unqualified to work for you.

A virtual assistant that meets the gold standard is one that has years of applicable experience, has been trained in customer service, fluently speaks English, and can work seamlessly for a company while operating remotely.

Virtual assistants don’t make it onto our team if they do not meet these criteria. We take the quality of our virtual assistant staff seriously to provide our clients with an exceptional level of service.

How does Conversational compare to other providers?

Compare Conversational’s virtual assistant service with some of the other top providers in the industry, including AskSunday, Fancy Hands, and EAhelp. You can read our full comparison of each service in the articles below. Compare the most important virtual assistant features, like hours per month, available tasks, monthly cost, assistant credentials, money back guarantee, setup fees, and more to see how we’re setting the gold standard for virtual assistants.

Compare Conversational to other providers:

  • Conversational vs. Fancy Hands
  • Conversational vs. EAhelp
  • Conversational vs. AskSunday


Publish Date: January 17, 2017 5:00 AM

2021 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

View more from Conversational

Recent Blog Posts:
Companies Known for the Worst Customer ServiceFebruary 23, 2018 5:00 AM
Glossary of Virtual Receptionist TermsFebruary 21, 2018 5:00 AM
Leaving a Lasting Impression with CustomersNovember 29, 2017 5:00 AM
Why You Should Stop Answering Your Business PhoneNovember 13, 2017 5:00 AM
Customer Service Phone Call vs Email: What’s Preferred?November 9, 2017 5:00 AM
3 Surprising Things Virtual Assistants Can DoNovember 7, 2017 5:00 AM
Boosting Growth with a Virtual ReceptionistMay 22, 2017 5:00 AM
How to Create Content That Answers Common QuestionsApril 26, 2017 5:00 AM
Customers Prefer a Callback to Being Put on HoldApril 24, 2017 5:00 AM
How to Diffuse Conflict with Angry CustomersApril 19, 2017 5:00 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =