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Setting the Gold Standard for Virtual Assistants - Conversational - ContactCenterWorld.com Blog

Setting the Gold Standard for Virtual Assistants

In order to provide the best virtual assistant services, you have to know what else is out there. Most importantly, you have to know what the competition is lacking so you can build a service that bridges that gap.

When we started building our virtual assistant plans, we used the requests from our clients and reviews online to determine what the most appreciated virtual assistant features are – and determine some new, innovative features other providers weren’t offering yet.

Conversational: Setting the Gold Standard for Virtual Assistants

We put those services together in our flexible virtual assistant plans and began offering them to clients big and small across the U.S. Today, our virtual assistant service is top-rated and we’re happy to be a 5-star company on review sites like TrustPilot.

We’re setting the gold standard for virtual assistants because we know our clients need skilled administrative assistance from a trusted provider that makes the process as ordering a product online.

What is the gold standard for virtual assistants?

When we refer to the gold standard for virtual assistants, we’re talking about meeting a high standard that separates the best virtual assistants from the mediocre. Mediocre virtual assistants are a dime a dozen.

You can easily find them on sites like Upwork, but with some important caveats: They may not be native English speakers, they may not have the experience you’re looking for, and in some cases, they may be completely unqualified to work for you.

A virtual assistant that meets the gold standard is one that has years of applicable experience, has been trained in customer service, fluently speaks English, and can work seamlessly for a company while operating remotely.

Virtual assistants don’t make it onto our team if they do not meet these criteria. We take the quality of our virtual assistant staff seriously to provide our clients with an exceptional level of service.

How does Conversational compare to other providers?

Compare Conversational’s virtual assistant service with some of the other top providers in the industry, including AskSunday, Fancy Hands, and EAhelp. You can read our full comparison of each service in the articles below. Compare the most important virtual assistant features, like hours per month, available tasks, monthly cost, assistant credentials, money back guarantee, setup fees, and more to see how we’re setting the gold standard for virtual assistants.

Compare Conversational to other providers:

  • Conversational vs. Fancy Hands
  • Conversational vs. EAhelp
  • Conversational vs. AskSunday

Source: https://www.conversational.com/setting-the-gold-standard-for-virtual-assistants/

Publish Date: January 17, 2017 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



View more from Conversational

Recent Blog Posts:
Companies Known for the Worst Customer ServiceFebruary 23, 2018 5:00 AM
Glossary of Virtual Receptionist TermsFebruary 21, 2018 5:00 AM
Leaving a Lasting Impression with CustomersNovember 29, 2017 5:00 AM
Why You Should Stop Answering Your Business PhoneNovember 13, 2017 5:00 AM
Customer Service Phone Call vs Email: What’s Preferred?November 9, 2017 5:00 AM
3 Surprising Things Virtual Assistants Can DoNovember 7, 2017 5:00 AM
Boosting Growth with a Virtual ReceptionistMay 22, 2017 5:00 AM
How to Create Content That Answers Common QuestionsApril 26, 2017 5:00 AM
Customers Prefer a Callback to Being Put on HoldApril 24, 2017 5:00 AM
How to Diffuse Conflict with Angry CustomersApril 19, 2017 5:00 AM

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